transcripts are cluttered with metadata and hard to read

slco-2016 / clientcomm

A communications platform for case managers in the Criminal Justice System.

https://clientcomm.org/

Other

10 stars 3 forks source link

transcripts are cluttered with metadata and hard to read #354

Closed tmaybe closed 7 years ago

tmaybe commented 7 years ago

Currently each message in a transcript takes up 10 lines and includes: message & conversation ID, cell # and device type, read by user: true/false, sent by client: true/false, the case manager's name, status, date created, date transcript downloaded, and local timezone.

We should figure out which metadata are critical and remove everything else, and reduce repetition for elements that don't/rarely change.

tmaybe commented 7 years ago

This was prompted by feedback from a case manager using the app in SLCO.

alsomanya commented 7 years ago

Based on what we heard, my suggestion would be to keep the following:

Date & time of message creation
Content of message
Sent by user (true/false)
Status (delivered / queued / etc)
Communication method (i.e. "Burner - 123-456-7890)