There is no device when adding local management

[Xopek1986]

The switch is located on a local network. It is being added, but there are no control devices

[slydiman]

I have tested the integration on GPS204 v6.0.231024. What is the firmware version of your device?

Is the same device added locally and via the cloud? Try to remove both records and add only the local record. If the integration can detect the device during the local adding everything must work.

Try to edit the file /config/sscpoe/custom_component/ssscpoe/protocol.py. Look at lines 459 and 480. Remove the symbol # before the command LOGGER.info(). Then restart Home Assistant, try to remove and add the device locally again and provide the logs around SSCPOE messages.

[Xopek1986]

Model: GPS204 Software version: 6.0.231024 I tried deleting the cloud option and the local one. I deleted the integration from the home assistant. I installed it again. I set up only local management.

[slydiman]

1. Download the new version 2024.09.01

2. Enable debug logs

3. Add the device and provide SSCPOE logs

[Xopek1986]

I am attaching a log file and screenshots... home-assistant_sscpoe_2024-09-01T16-03-00.912Z.log

[slydiman]

I see the following in logs:

Searching in 0.015 seconds:

2024-09-01 20:01:45.960 SSCPOE_local_send: {'cmd': 'calludp', 'syn': 'besDYHt9', 'data': {'callcmd': 'search'}}
2024-09-01 20:01:45.975 SSCPOE_local_recv: {'syn': 'besDYHt9', 'data': {'ip': '192.168.10.204', 'sn': 'GPS2040**************A395GG', 'mac': '54**********D4', 'model': 'GPS204', 'Active_state': 'active'}, 'ack': 'calludp'}

Login is OK in 0.016 seconds:

2024-09-01 20:01:54.408 SSCPOE_local_send: {'cmd': 'calludp', 'syn': 'gT3vDdLG', 'data': {'callcmd': 'Security verification', 'password': '123456', 'sn': 'GPS2040**************A395GG', 'command': 'login'}}
2024-09-01 20:01:54.424 SSCPOE_local_recv: {'syn': 'gT3vDdLG', 'data': {'callcmd': 'Security verification', 'login': 'success'}, 'ack': 'calludp'}

The problem is here - no response to the detail request within 1 second:

2024-09-01 20:01:54.430 SSCPOE_local_send: {'cmd': 'calludp', 'syn': 'JMnGsltd', 'data': {'callcmd': 'detail', 'sn': 'GPS2040**************A395GG'}}
2024-09-01 20:01:55.438 SSCPOE_local_request: Timeout

The behavior is the same as unactivated device. But we can see 'Active_state': 'active' in the first response. No idea what is wrong. Try the following:

1. Update the integration to v2024.09.02

2. Try to reset the device to factory settings using Windows management app

3. You must see that the device is not activated

If it does not help, try to add the device to the mobile app by QR code and then remove them.

4. Add the device to the integration. I have added the own activation procedure.

If nothing will help, I can increase the request timeout to 2 seconds. But we saw that the device can response in 0.015 seconds.

[Xopek1986]

According to your instructions in the post above. I did everything point by point, it didn't help

I am attaching a log file... home-assistant_sscpoe_2024-09-02T18-03-59.500Z.log

[slydiman]

I see custom_components.sscpoe.coordinator.ApiAuthError: Please conduct security verification first in the log. It means that device is not activated. But you did not delete the device in the integration. I have updated the integration to reactivate already exists devices. Download v2024.09.03 and restart Home Assistant. I recommend to delete any SSCPOE records anyway and add the device again. The device must be activated.

If it will not help, it is necessary to check that IGMPv2 is enabled and works correctly on your Wi-Fi router.

[Xopek1986]

IGMPv2 is enabled on the router. I have HA installed via Proxmox. Maybe he doesn't allow multicast packages...

[slydiman]

No idea what is wrong. The device responses for searching and activate/login locally, but does not response for the details request. Add the device to the cloud and be sure it works correctly.

[Xopek1986]

The cloud is working. ports are disabled, port speed is adjusted, etc. So everything is fine via the local network from the application to the PC.

I'll try to install a backup router by the weekend. I will unsubscribe from the test...

[slydiman]

Try to change TTL in the file /config/custom_components/sscpoe/protocol.py, line 447

sock.setsockopt(socket.IPPROTO_IP, socket.IP_MULTICAST_TTL, 2)

to

sock.setsockopt(socket.IPPROTO_IP, socket.IP_MULTICAST_TTL, 32)

[Xopek1986]

The TTL has been changed to 32. The device has been added. but the timeout is not stable.

[slydiman]

Probably something is wrong with IGMPv2 on your router or some other devices conflict with the sscpoe switch. Try to disable IPTV on the router. BTW, what is the model and version of your router? Try to update the router firmware.

[Xopek1986]

The router model is Asus TUF-3000 V2. The firmware from Merlin 3004.388.8_2_gnuton1_tuf (not official). iptv is turned off.