In app purchase issue

[ghost]

Hi, I purchased your app. for 7 dollars and every time I attempt to go to Config. Screen, it asks me again to buy it. Can you fix this issue? It’s annoying

thanks Afshin Asharfy

[smagicld]

Hi.

Just delete the app completely and install again from AppStore.

This should fix the problem permanently.

If you still have this issue - let me know.

Von meinem iPhone gesendet

Am 28.07.2022 um 20:29 schrieb Afsheen70 @.***>:

 Hi, I purchased your app. for 7 dollars and every time I attempt to go to Config. Screen, it asks me again to buy it. Can you fix this issue? It’s annoying

thanks Afshin Asharfy

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[WhaleCaulk]

Hello, I have the same problem, I purchased the pro version of the app for $10 but when I tried using it the app told me I did not purchase. I tried restarting, deleting and redownloading the app aswell as contacting apple to try and solve it but nothing worked. How do I get the app to work?

[smagicld]

If you go into Info -> InApp purchases and press restore purchases button, do you get the green check mark ✅ on the Pro Version?

[WhaleCaulk]

No, if I remember correctly after I purchased it the app store said the purchase was successful so I went back into the app but nothing showed up, it still told me to buy the pro version. The restore button said there was no purchase.

On Mon, May 22, 2023, 6:30 p.m. Magic @.***> wrote:

If you go into Info -> InApp purchases and press restore purchases button, do you get the green check mark ✅ on the Pro Version?

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[WhaleCaulk]

I did purchase the app from a newer phone just in case that was the problem and it went through no problem. Although my mom who can see purchases said to me that it got double charged

On Wed, May 31, 2023, 10:56 a.m. cameryn martin @.***> wrote:

No, if I remember correctly after I purchased it the app store said the purchase was successful so I went back into the app but nothing showed up, it still told me to buy the pro version. The restore button said there was no purchase.

On Mon, May 22, 2023, 6:30 p.m. Magic @.***> wrote:

If you go into Info -> InApp purchases and press restore purchases button, do you get the green check mark ✅ on the Pro Version?

— Reply to this email directly, view it on GitHub https://github.com/smagicld/xiaoxiangBMS/issues/198#issuecomment-1558040850, or unsubscribe https://github.com/notifications/unsubscribe-auth/BAA4GVXXE472EF2DHICKPB3XHPLI5ANCNFSM546G6EZQ . You are receiving this because you commented.Message ID: @.***>

[smagicld]

The purchase is linked to appleId. are you using the same appleId as you made the purchase?

and double purchase is not possible with the same appleId - 2nd purchase will be always rejected.

so please evaluate the appleId you have been using for the purchase and make sure this is the one on your iDevice.

[WhaleCaulk]

I did not use the same email as the first purchase. I'm not entirely sure about the double charge but the two charges were the same at the same time roughly.

On Wed, May 31, 2023, 10:59 a.m. Magic @.***> wrote:

The purchase is linked to appleId. are you using the same appleId as you made the purchase?

and double purchase is not possible with the same appleId - 2nd purchase will be always rejected.

so please evaluate the appleId you have been using for the purchase and make sure this is the one on your iDevice.

— Reply to this email directly, view it on GitHub https://github.com/smagicld/xiaoxiangBMS/issues/198#issuecomment-1570294322, or unsubscribe https://github.com/notifications/unsubscribe-auth/BAA4GVVK2ARZ4JIMNKUBMY3XI5FEDANCNFSM546G6EZQ . You are receiving this because you commented.Message ID: @.***>

[smagicld]

So this is the reason. you have to be logged on the iDevice with the email as purchased. if you were double charged - check it with apple. we do not have any evidence who (appleId) has made the purchases. Apple is managing all purchases.

[WhaleCaulk]

Ok, thanks for the clarification, I will do that.

On Wed, May 31, 2023, 11:17 a.m. Magic @.***> wrote:

So this is the reason. you have to be logged on the iDevice with the email as purchased. if you were double charged - check it with apple. we do not have any evidence who (appleId) has made the purchases. Apple is managing all purchases.

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[ulihuber]

I hab the same issue. I deleted the app accidentally and reinstalled from apple appstore. Now it asks me every time for ‘in App-Käufe wiederherstellen’. I get the green checkmark for ‘pro’ but only within one session. Can this be caused by a change of my email address after leaving my company? How can I fix it?

[smagicld]

Hi @ulihuber If you get the green checkmark - it means you bought it. please delete once again the app (with all data) and reinstall from App Store. it should be then ok. let me know.

[ulihuber]

I deleted the app with all data and reinstalled, but same effect. I have to click on 'In App-Käufe wiederherstellen' every time I want to go into configurations or even if I just wanted to switch load on or off.

[smagicld]

Hi Uli

kannst du mir ein screenrecording machen - wo der inApp restore + kill der App und noch ein Mal das inApp Bereich sichtbar ist? So kann ich besser nachvollziehen. Danke

[ulihuber]

Am 13.06.2023 um 07:56 schrieb Magic @.***>: Hi Uli kannst du mir ein screenrecording machen - wo der inApp restore + kill der App und noch ein Mal das inApp Bereich sichtbar ist? So kann ich besser nachvollziehen. Danke

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