More descriptive language about process on homepage

[smarziano]

Testers from our recent CUTGroup test liked the information they found on the Q&A page because it highlighted the process of what happens when they submit the form. We want to highlight that information on the homepage in some short steps. @srobbin - we are interested in instead of having a list of steps, creating boxes or another graphic to show process.

Here is the current language with additions added.

"If you think you have food poisoning in Chicago, please complete this form. The info will be sent to the Chicago Department of Public Health so they can take any necessary action.

Here’s more information about what happens next:

• We will use the City’s Open311 system to directly submit your information. Here’s more info on the 311 process.
• You will then get an e-mail from CityServices@cityofchicago.org letting you know that the information was received as well as a link to the City’s 311 Service Tracker tool.
• There will also be a link in this email (example) that goes directly to the City’s Service Tracker website. This is your key to finding out what comes of the service request. If you didn’t get the email, check your Spam folder. Otherwise, contact 311 with questions.

Did we @reply you on Twitter? Here’s why.

We use computers & code to search Twitter for tweets related to food poisoning in Chicago. We do as much as we can to automatically zero-in on the tweets we think are really about a possible food poisoning case and really coming from Chicago. Then real humans review the tweets and @reply back to people with a link back to this page. More detail here.

Questions? We’ve got answers."

[srobbin]

How's this look?

[smarziano]

This looks good. Please push changes.