Recording not getting started for a certain device

Pinaki93 commented 4 years ago

Hi, I'm using Smartlook Android SDK in our production application. For most of our test devices, the recording is working fine but on a certain test device (OnePlus 7T running on Android 10) the recording is not starting at all. We tried executing the same test cases on other devices and it works like a charm. We found the following warning logs every time we tried to start the recording

08-03 14:47:22.901 26535 27532 W VideoCapabilities: Unsupported mime image/vnd.android.heic

08-03 14:47:22.903 26535 27532 W VideoCapabilities: Unsupported mime video/divx

08-03 14:47:22.903 26535 26535 V ViewRootImpl: The specified message queue synchronization  barrier token has not been posted or has already been removed

08-03 14:47:22.904 26535 27532 W VideoCapabilities: Unsupported mime video/divx4

08-03 14:47:22.907 26535 27532 W VideoCapabilities: Unrecognized profile/level 0/3 for video/mpeg2

08-03 14:47:22.908 26535 27532 W VideoCapabilities: Unrecognized profile/level 0/3 for video/mpeg2

08-03 14:47:22.910 26535 27532 W VideoCapabilities: Unsupported mime video/x-ms-wmv

SenNeonoveNoci commented 4 years ago

Hello @Pinaki93,

please run the SDK with logs. Just add this snippet after SDK setup:

List<Integer> aspects = new ArrayList<>();
aspects.add(LogAspect.REST);
aspects.add(LogAspect.VIDEO_CAPTURE);
aspects.add(LogAspect.LIFECYCLE);
aspects.add(LogAspect.SDK_METHODS);
Smartlook.debugLoggingAspects(aspects);

Then filter out Smartlook in LogCat and please send us the log.

Pinaki93 commented 4 years ago

Sure thing. Give me some time, will update you with the logs

Pinaki93 commented 4 years ago

Hi @SenNeonoveNoci

Here are the logs:

08-04 12:28:06.469  7636  7636 W Smartlook_Smartlook: setRenderingMethod(): You have entered invalid rendering method!
08-04 12:28:06.590  7636  7636 D Smartlook_Lifecycle: onActivityStarted(com.whizdm.moneyview.loans.launcher.LauncherActivity@b087bbe)
08-04 12:28:06.591  7636  7636 D Smartlook_Lifecycle: Monitoring of LauncherActivity STARTED
08-04 12:28:06.659  7636  7636 D Smartlook_Lifecycle: onActivityResumed(com.whizdm.moneyview.loans.launcher.LauncherActivity@b087bbe)
08-04 12:28:07.186  7636  7636 D Smartlook_Lifecycle: onActivityPaused(com.whizdm.moneyview.loans.launcher.LauncherActivity@b087bbe)
08-04 12:28:07.237  7636  7636 D Smartlook_Smartlook: isRecording() called
08-04 12:28:07.238  7636  7636 D Smartlook_Smartlook: startRecording() called
08-04 12:28:07.238  7636  7636 D Smartlook_Lifecycle: Monitoring of LauncherActivity STARTED
08-04 12:28:07.247  7636  7636 D Smartlook_Lifecycle: onActivityStarted(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:07.247  7636  7636 D Smartlook_Lifecycle: Monitoring of OnBoardingActivity STARTED
08-04 12:28:07.294  7636  7636 D Smartlook_Lifecycle: onActivityResumed(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:07.429  7636  8106 D Smartlook_a: [POST] https://manager.smartlook.com/rec/check/mobile/
08-04 12:28:07.445  7636  8116 D Smartlook_d: startNewRecording(): currentRecordedScreen=[] screenName=[LauncherActivity]
08-04 12:28:07.445  7636  8116 D Smartlook_d: setupNewBatch(): screenName=[LauncherActivity] forceNewBatch=[true]
08-04 12:28:07.445  7636  8116 D Smartlook_d: captureVideoSequenceIfPossible()
08-04 12:28:07.560  7636  8129 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:07.684  7636  7636 D Smartlook_Lifecycle: onFragmentResumed() fragment LendInvitationDialogFragment{a451789 #0} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:07.920  7636  7636 D Smartlook_Lifecycle: onActivityStopped(com.whizdm.moneyview.loans.launcher.LauncherActivity@b087bbe)
08-04 12:28:07.993  7636  8106 D Smartlook_a: {"key":"<api key>","props":{"platform":"Android","sdk_version":"1.4.0-native","sdk_build_type":"release","sdk_build_flavor":"nativeapp","device":"OnePlus HD1901","os_version":"10","os":"Q 29","userAgent":"Dalvik\/2.1.0 (Linux; U; Android 10; HD1901 Build\/QKQ1.190716.003)","fingerprint":"OnePlus\/OnePlus7T\/OnePlus7T:10\/QKQ1.190716.003\/2005192100:user\/release-keys","timezone":"Asia\/Kolkata","bundle_id":"com.whizdm.moneyview.loans","app_version_code":314,"app_version_name":"KOI-7711.314_debug_lenovo","is_emulator":false,"is_rooted":false,"language":"en","screen_density":2.625,"screen_resolution":"1080x2400","total_memory":7841148928,"total_heap_memory":31887864},"userAgent":"Dalvik\/2.1.0 (Linux; U; Android 10; HD1901 Build\/QKQ1.190716.003)","source":"mobile"}
08-04 12:28:08.041  7636  8129 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:08.366  7636  8106 D Smartlook_a: Response with code: 200
08-04 12:28:08.367  7636  8106 D Smartlook_a: {"ok":true,"pid":"<api key>","recording":{"ok":false,"sensitive":false,"error":"Reached project parallel limit","writerHost":"sdk-writer.eu.smartlook.cloud"},"analytics":{"ok":false,"writerHost":false},"options":{"storeGroup":"30d","maxRecordDuration":15000,"mobileBitrate":80000,"mobileFramerate":2,"mobileTargetHeight":360,"mobileData":false,"disableForms":false,"disableApi":false,"maskEmails":false,"maskNumbers":false,"signedDpa":false,"recordNetwork":false,"mobileRenderingMode":"native","canSwitchRenderingMode":false},"consent":{"ip":null,"api":null,"forms":null}}
08-04 12:28:08.541  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:08.604  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 62
08-04 12:28:09.044  7636  8129 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:09.092  7636  8129 I Smartlook_d: [PERFORMANCE] Frame capture took: 47
08-04 12:28:09.544  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:09.580  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 34
08-04 12:28:10.048  7636  8129 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:10.084  7636  8129 I Smartlook_d: [PERFORMANCE] Frame capture took: 35
08-04 12:28:10.412  7636  7636 D Smartlook_Lifecycle: onFragmentPaused() fragment LendInvitationDialogFragment{a451789 #0} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:10.456  7636  7636 D Smartlook_Lifecycle: onFragmentResumed() fragment PermissionRationaleDialogFragment{bc6f72a #1 PermissionRationaleDialogFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:10.540  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:10.571  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 30
08-04 12:28:11.049  7636  8129 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:11.073  7636  8129 I Smartlook_d: [PERFORMANCE] Frame capture took: 23
08-04 12:28:11.544  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:11.581  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 36
08-04 12:28:12.042  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:12.084  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 41
08-04 12:28:12.507  7636  7636 D Smartlook_Lifecycle: onActivityPaused(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:12.508  7636  7636 D Smartlook_Lifecycle: onFragmentPaused() fragment PermissionRationaleDialogFragment{bc6f72a #1 PermissionRationaleDialogFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:12.544  7636  8129 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:12.603  7636  8129 I Smartlook_d: [PERFORMANCE] Frame capture took: 59
08-04 12:28:13.042  7636  8129 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:13.112  7636  8129 I Smartlook_d: [PERFORMANCE] Frame capture took: 69
08-04 12:28:13.541  7636  8129 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:13.630  7636  8129 I Smartlook_d: [PERFORMANCE] Frame capture took: 88
08-04 12:28:14.040  7636  8129 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:14.105  7636  8129 I Smartlook_d: [PERFORMANCE] Frame capture took: 63
08-04 12:28:14.166  7636  7636 D Smartlook_Lifecycle: onActivityResumed(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:14.168  7636  7636 D Smartlook_Lifecycle: onFragmentResumed() fragment PermissionRationaleDialogFragment{bc6f72a #1 PermissionRationaleDialogFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:14.173  7636  7636 D Smartlook_Lifecycle: onActivityPaused(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:14.174  7636  7636 D Smartlook_Lifecycle: onFragmentPaused() fragment PermissionRationaleDialogFragment{bc6f72a #1 PermissionRationaleDialogFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:14.556  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:14.621  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 64
08-04 12:28:15.040  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:15.107  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 67
08-04 12:28:15.223  7636  7636 D Smartlook_Lifecycle: onActivityResumed(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:15.226  7636  7636 D Smartlook_Lifecycle: onFragmentResumed() fragment PermissionRationaleDialogFragment{bc6f72a #1 PermissionRationaleDialogFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:15.239  7636  7636 D Smartlook_Lifecycle: onActivityPaused(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:15.240  7636  7636 D Smartlook_Lifecycle: onFragmentPaused() fragment PermissionRationaleDialogFragment{bc6f72a #1 PermissionRationaleDialogFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:15.540  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:15.592  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 52
08-04 12:28:16.041  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:16.106  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 65
08-04 12:28:16.544  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:16.611  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 67
08-04 12:28:16.613  7636  7636 D Smartlook_Lifecycle: onActivityResumed(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:16.615  7636  7636 D Smartlook_Lifecycle: onFragmentResumed() fragment PermissionRationaleDialogFragment{bc6f72a #1 PermissionRationaleDialogFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:16.625  7636  7636 D Smartlook_Lifecycle: onActivityPaused(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:16.626  7636  7636 D Smartlook_Lifecycle: onFragmentPaused() fragment PermissionRationaleDialogFragment{bc6f72a #1 PermissionRationaleDialogFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:17.041  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:17.108  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 66
08-04 12:28:17.541  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:17.627  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 85
08-04 12:28:18.040  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:18.102  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 61
08-04 12:28:18.541  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:18.608  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 67
08-04 12:28:19.040  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:19.121  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 81
08-04 12:28:19.540  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:19.560  7636  7636 D Smartlook_Lifecycle: onActivityResumed(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:19.561  7636  7636 D Smartlook_Lifecycle: onFragmentResumed() fragment PermissionRationaleDialogFragment{bc6f72a #1 PermissionRationaleDialogFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:19.579  7636  7636 D Smartlook_Lifecycle: onActivityPaused(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:19.580  7636  7636 D Smartlook_Lifecycle: onFragmentPaused() fragment PermissionRationaleDialogFragment{bc6f72a #1 PermissionRationaleDialogFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:19.591  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 51
08-04 12:28:20.041  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:20.115  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 73
08-04 12:28:20.541  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:20.637  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 95
08-04 12:28:21.041  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:21.131  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 89
08-04 12:28:21.359  7636  7636 D Smartlook_Lifecycle: onActivityResumed(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:21.498  7636  7636 D Smartlook_Lifecycle: onFragmentResumed() fragment RegistrationFragment{53ee250 #2 id=0x7f090117 RegistrationFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:21.499  7636  7636 D Smartlook_Lifecycle: onFragmentPaused() fragment RegistrationFragment{53ee250 #2 id=0x7f090117 RegistrationFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:21.535  7636  7636 D Smartlook_Lifecycle: onFragmentResumed() fragment RegistrationFragment{6a4a6f1 #3 id=0x7f090117 RegistrationFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:28:21.537  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:21.564  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 26
08-04 12:28:22.041  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:22.089  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 47
08-04 12:28:22.541  7636  8135 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:28:22.580  7636  8135 I Smartlook_d: [PERFORMANCE] Frame capture took: 38
08-04 12:28:22.612  7636  8116 D Smartlook_d: startNewRecording(): currentRecordedScreen=[LauncherActivity] screenName=[OnBoardingActivity]
08-04 12:28:22.612  7636  8116 D Smartlook_d: setupNewBatch(): screenName=[OnBoardingActivity] forceNewBatch=[true]
08-04 12:28:22.612  7636  8116 D Smartlook_d: setupNewBatch(): stop video capture and create video
08-04 12:28:22.613  7636  8116 D Smartlook_d: stopVideoCaptureAndCreateVideo(): handleCrash=[false] sessionKey=[R7OXODTQ6GXMCY89A4] isFinal=[false]
08-04 12:28:22.613  7636  8116 D Smartlook_d: cancelVideoCapture()
08-04 12:28:22.619  7636  8116 D Smartlook_d: captureVideoSequenceIfPossible()
08-04 12:28:59.580  7636  7636 D Smartlook_Lifecycle: onActivityPaused(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:28:59.582  7636  7636 D Smartlook_Lifecycle: onFragmentPaused() fragment RegistrationFragment{6a4a6f1 #3 id=0x7f090117 RegistrationFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:29:00.955  7636  7636 D Smartlook_Lifecycle: onActivityResumed(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:29:00.967  7636  7636 D Smartlook_Lifecycle: onFragmentResumed() fragment RegistrationFragment{6a4a6f1 #3 id=0x7f090117 RegistrationFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:29:38.457  7636  7636 D Smartlook_Lifecycle: onActivityPaused(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:29:38.459  7636  7636 D Smartlook_Lifecycle: onFragmentPaused() fragment RegistrationFragment{6a4a6f1 #3 id=0x7f090117 RegistrationFragment} fragment activitycom.whizdm.activities.OnBoardingActivity@c5a120c
08-04 12:29:38.617  7636  7636 D Smartlook_Smartlook: isRecording() called
08-04 12:29:38.637  7636  7636 D Smartlook_Lifecycle: onActivityStarted(com.whizdm.lending.LoanEmiInformationActivity@e717e3b)
08-04 12:29:38.637  7636  7636 D Smartlook_Lifecycle: Monitoring of LoanEmiInformationActivity STARTED
08-04 12:29:38.649  7636  7636 D Smartlook_Lifecycle: onActivityResumed(com.whizdm.lending.LoanEmiInformationActivity@e717e3b)
08-04 12:29:38.829  7636  8519 D Smartlook_d: startNewRecording(): currentRecordedScreen=[OnBoardingActivity] screenName=[LoanEmiInformationActivity]
08-04 12:29:38.829  7636  8519 D Smartlook_d: setupNewBatch(): screenName=[LoanEmiInformationActivity] forceNewBatch=[false]
08-04 12:29:38.829  7636  8519 D Smartlook_d: setupNewBatch(): stop video capture and create video
08-04 12:29:38.830  7636  8519 D Smartlook_d: stopVideoCaptureAndCreateVideo(): handleCrash=[false] sessionKey=[R7OXODTQ6GXMCY89A4] isFinal=[false]
08-04 12:29:38.830  7636  8519 D Smartlook_d: cancelVideoCapture()
08-04 12:29:38.830  7636  8519 D Smartlook_d: captureVideoSequenceIfPossible()
08-04 12:29:39.088  7636  7636 D Smartlook_Lifecycle: onFragmentResumed() fragment RateUsDialogFragment{68817ff #0 RateUsDialogFragment} fragment activitycom.whizdm.lending.LoanEmiInformationActivity@e717e3b
08-04 12:29:39.260  7636  7636 D Smartlook_Lifecycle: onActivityStopped(com.whizdm.activities.OnBoardingActivity@c5a120c)
08-04 12:29:41.689  7636  7636 D Smartlook_Lifecycle: onFragmentResumed() fragment TopUpDialogFragment{8fff3a2 #1 TopUpDialogFragment} fragment activitycom.whizdm.lending.LoanEmiInformationActivity@e717e3b
08-04 12:29:51.360  7636  7636 D Smartlook_Lifecycle: onFragmentPaused() fragment TopUpDialogFragment{8fff3a2 #1 TopUpDialogFragment} fragment activitycom.whizdm.lending.LoanEmiInformationActivity@e717e3b
08-04 12:29:52.808  7636  7636 D Smartlook_Lifecycle: onFragmentPaused() fragment RateUsDialogFragment{68817ff #0 RateUsDialogFragment} fragment activitycom.whizdm.lending.LoanEmiInformationActivity@e717e3b
08-04 12:30:23.850  7636  7636 D Smartlook_Lifecycle: onActivityPaused(com.whizdm.lending.LoanEmiInformationActivity@e717e3b)
08-04 12:30:23.909  7636  7636 D Smartlook_Lifecycle: onActivityStopped(com.whizdm.lending.LoanEmiInformationActivity@e717e3b)
08-04 12:30:24.927  7636  9399 D Smartlook_d: stopVideoCaptureAndCreateVideo(): handleCrash=[false] sessionKey=[R7OXODTQ6GXMCY89A4] isFinal=[true]
08-04 12:30:24.928  7636  9399 D Smartlook_d: cancelVideoCapture()
08-04 12:32:27.475  7636  7636 D Smartlook_Lifecycle: onActivityStarted(com.whizdm.lending.LoanEmiInformationActivity@e717e3b)
08-04 12:32:27.475  7636  7636 D Smartlook_Lifecycle: Monitoring of LoanEmiInformationActivity STARTED
08-04 12:32:27.568  7636  7636 D Smartlook_Lifecycle: onActivityResumed(com.whizdm.lending.LoanEmiInformationActivity@e717e3b)
08-04 12:32:27.645  7636  9769 D Smartlook_a: [POST] https://manager.smartlook.com/rec/check/mobile/
08-04 12:32:27.653  7636  8116 D Smartlook_d: startNewRecording(): currentRecordedScreen=[LoanEmiInformationActivity] screenName=[LoanEmiInformationActivity]
08-04 12:32:27.653  7636  8116 D Smartlook_d: setupNewBatch(): screenName=[LoanEmiInformationActivity] forceNewBatch=[false]
08-04 12:32:27.653  7636  8116 D Smartlook_d: captureVideoSequenceIfPossible()
08-04 12:32:27.672  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:27.707  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 32
08-04 12:32:28.164  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:28.218  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 54
08-04 12:32:28.229  7636  9769 D Smartlook_a: {"key":"<api key>","props":{"platform":"Android","sdk_version":"1.4.0-native","sdk_build_type":"release","sdk_build_flavor":"nativeapp","device":"OnePlus HD1901","os_version":"10","os":"Q 29","userAgent":"Dalvik\/2.1.0 (Linux; U; Android 10; HD1901 Build\/QKQ1.190716.003)","fingerprint":"OnePlus\/OnePlus7T\/OnePlus7T:10\/QKQ1.190716.003\/2005192100:user\/release-keys","timezone":"Asia\/Kolkata","bundle_id":"com.whizdm.moneyview.loans","app_version_code":314,"app_version_name":"KOI-7711.314_debug_lenovo","is_emulator":false,"is_rooted":false,"language":"en","screen_density":2.625,"screen_resolution":"1080x2400","total_memory":7841148928,"total_heap_memory":31887864},"userAgent":"Dalvik\/2.1.0 (Linux; U; Android 10; HD1901 Build\/QKQ1.190716.003)","source":"mobile"}
08-04 12:32:28.602  7636  9769 D Smartlook_a: Response with code: 200
08-04 12:32:28.603  7636  9769 D Smartlook_a: {"ok":true,"pid":"<api key>","recording":{"ok":false,"sensitive":false,"error":"Reached project parallel limit","writerHost":"sdk-writer.eu.smartlook.cloud"},"analytics":{"ok":false,"writerHost":false},"options":{"storeGroup":"30d","maxRecordDuration":15000,"mobileBitrate":80000,"mobileFramerate":2,"mobileTargetHeight":360,"mobileData":false,"disableForms":false,"disableApi":false,"maskEmails":false,"maskNumbers":false,"signedDpa":false,"recordNetwork":false,"mobileRenderingMode":"native","canSwitchRenderingMode":false},"consent":{"ip":null,"api":null,"forms":null}}
08-04 12:32:28.662  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:28.699  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 37
08-04 12:32:29.161  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:29.199  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 37
08-04 12:32:29.663  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:29.706  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 42
08-04 12:32:30.161  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:30.194  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 33
08-04 12:32:30.661  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:30.717  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 55
08-04 12:32:31.161  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:31.198  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 36
08-04 12:32:31.661  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:31.697  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 34
08-04 12:32:32.161  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:32.223  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 61
08-04 12:32:32.661  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:32.700  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 37
08-04 12:32:33.158  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:33.187  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 28
08-04 12:32:33.660  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:33.664  7636  7636 D Smartlook_Lifecycle: onFragmentResumed() fragment EmiScreenMenuDialog{af09ffd #2 EmiScreenContextMenu} fragment activitycom.whizdm.lending.LoanEmiInformationActivity@e717e3b
08-04 12:32:33.687  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 25
08-04 12:32:34.162  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:34.209  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 47
08-04 12:32:34.661  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:34.729  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 67
08-04 12:32:35.161  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:35.222  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 60
08-04 12:32:35.661  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:35.692  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 30
08-04 12:32:36.161  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:36.219  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 57
08-04 12:32:36.662  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:36.730  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 68
08-04 12:32:37.161  7636  9778 D Smartlook_VIDEO_FRAME: App is idle -> do not catch new frame.
08-04 12:32:37.668  7636  9778 D Smartlook_VIDEO_FRAME: App is idle -> do not catch new frame.
08-04 12:32:38.177  7636  9778 D Smartlook_VIDEO_FRAME: App is idle -> do not catch new frame.
08-04 12:32:38.581  7636  7636 D Smartlook_Lifecycle: onFragmentPaused() fragment EmiScreenMenuDialog{af09ffd #2 EmiScreenContextMenu} fragment activitycom.whizdm.lending.LoanEmiInformationActivity@e717e3b
08-04 12:32:38.662  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:38.688  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 25
08-04 12:32:39.160  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:39.193  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 32
08-04 12:32:39.667  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:39.714  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 45
08-04 12:32:40.161  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:40.198  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 36
08-04 12:32:40.661  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:40.692  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 29
08-04 12:32:41.159  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:41.186  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 25
08-04 12:32:41.660  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:41.702  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 41
08-04 12:32:42.160  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:42.193  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 33
08-04 12:32:42.660  7636  9778 D Smartlook_VIDEO_FRAME: Should capture new frame.
08-04 12:32:42.715  7636  9778 I Smartlook_d: [PERFORMANCE] Frame capture took: 55
08-04 12:32:42.758  7636  8519 D Smartlook_d: startNewRecording(): currentRecordedScreen=[LoanEmiInformationActivity] screenName=[LoanEmiInformationActivity]
08-04 12:32:42.758  7636  8519 D Smartlook_d: setupNewBatch(): screenName=[LoanEmiInformationActivity] forceNewBatch=[true]
08-04 12:32:42.758  7636  8519 D Smartlook_d: setupNewBatch(): stop video capture and create video
08-04 12:32:42.758  7636  8519 D Smartlook_d: stopVideoCaptureAndCreateVideo(): handleCrash=[false] sessionKey=[ASW9EM6XSREE8P5MVJ] isFinal=[false]
08-04 12:32:42.758  7636  8519 D Smartlook_d: cancelVideoCapture()
08-04 12:32:42.765  7636  8519 D Smartlook_d: captureVideoSequenceIfPossible()

SenNeonoveNoci commented 4 years ago

@Pinaki93 Just to be sure are you on wifi when testing Smartlook?

Pinaki93 commented 4 years ago

@SenNeonoveNoci Yes.. the device is connected to WiFi

Pinaki93 commented 4 years ago

@SenNeonoveNoci Hi, thanks so much for the support. Turns out the location against the video was incorrect hence our QA engineer was not able to figure out his recordings from the dashboard. Doesn't seem like a bug.

smartlook / smartlook-android-sdk

Recording not getting started for a certain device #57