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smartlook / smartlook-client

Official Smartlook client for easy frontend integration.
https://smartlook.com
MIT License
27 stars 9 forks source link

Not able to identify the customer in my React js Java script web application #17

Closed dusianandakumar closed 2 years ago

dusianandakumar commented 3 years ago

I am adding the unique customer id for identifying the customer, but in the Smartlook dashboard I am not able to track those details.Please check it.

below code the way I am calling the Smartlook client for tracking after initialisation.

smartlookClient.identify(response.getCustomerId(), { name: response.getCustomerName(), email: response.getPersonalEmail(), });

doankhoi commented 3 years ago

@dusianandakumar I think you forgot enable Identify users via API on project settings. It's a in paid packages

Screen Shot 2021-06-19 at 3 36 44 PM
pinheiroandre commented 3 years ago

I'm also having the same problem, and all recording settings are active, but it still doesn't save user data.

Code after initialize smartlookClient:

smartlookClient.identify(user.id, {
    name: user.name,
    email: user.email
})

Smartlook settings: image

User Record: image

amertak commented 3 years ago

Hi @pinheiroandre,

visitors from Brazil are under https://lgpd-brazil.info/ and we need your signed DPA and also consent from visitors to be able to identify them. We will fix the wording so it is less confusing.

Pajk commented 3 years ago

You can find more info in our docs https://docs.smartlook.com/docs/web/gdpr. It says GDPR but applies also for Brazil (LGPD) and California (CCPA).