Not able to identify the customer in my React js Java script web application

[dusianandakumar]

I am adding the unique customer id for identifying the customer, but in the Smartlook dashboard I am not able to track those details.Please check it.

below code the way I am calling the Smartlook client for tracking after initialisation.

smartlookClient.identify(response.getCustomerId(), { name: response.getCustomerName(), email: response.getPersonalEmail(), });

[doankhoi]

@dusianandakumar I think you forgot enable Identify users via API on project settings. It's a in paid packages

[pinheiroandre]

I'm also having the same problem, and all recording settings are active, but it still doesn't save user data.

Code after initialize smartlookClient:

smartlookClient.identify(user.id, {
    name: user.name,
    email: user.email
})

Smartlook settings:

User Record:

[amertak]

Hi @pinheiroandre,

visitors from Brazil are under https://lgpd-brazil.info/ and we need your signed DPA and also consent from visitors to be able to identify them. We will fix the wording so it is less confusing.

[Pajk]

You can find more info in our docs https://docs.smartlook.com/docs/web/gdpr. It says GDPR but applies also for Brazil (LGPD) and California (CCPA).