Trends & Reporting: internal server error

[jsteel44]

I created a new Arch Linux VM to run thruk 2.14 and naemon 1.0.6 and everything looks OK apart from Trends and Reporting which both give me "internal server error". I've noted the errors from thruk.log:

Trends:

[ERROR][Thruk] Error in: /thruk/cgi-bin/trends.cgi
[ERROR][Thruk] Attempt to reload Thruk/Utils/Trends.pm aborted.
Compilation failed in require at /usr/share/thruk/lib/Thruk/Controller/trends.pm line 33.
 at /usr/share/perl5/vendor_perl/Plack/Util.pm line 145.
    eval {...} called at /usr/share/perl5/vendor_perl/Plack/Util.pm line 145
    Plack::Util::run_app(CODE(0x15aa6d0), HASH(0x4c33b00)) called at /usr/share/perl5/vendor_perl/Plack/Handler/FCGI.pm line 143
    Plack::Handler::FCGI::run(Plack::Handler::FCGI=HASH(0x9590f8), CODE(0x15aa6d0)) called at /usr/share/thruk/script/thruk_fastcgi.pl line 24
[ERROR][Thruk] internal server error
[ERROR][Thruk] on page: https://naemon/thruk/cgi-bin/trends.cgi

Reporting:

[ERROR][Thruk] Error in: /thruk/cgi-bin/reports2.cgi
[ERROR][Thruk] Attempt to reload Thruk/Utils/Reports.pm aborted.
Compilation failed in require at /usr/share/perl5/core_perl/Module/Load.pm line 77.
Can't locate Thruk/Utils/Reports in @INC (@INC contains: /etc/thruk/plugins//plugins-enabled/statusmap/lib /etc/thruk/plugins//plugins-enabled/shinken_features/lib /etc/thruk/plugins//plugins-enabled/reports2/lib /etc/thruk/plugins//plugins-enabled/panorama/lib /etc/thruk/plugins//plugins-enabled/mobile/lib /etc/thruk/plugins//plugins-enabled/minemap/lib /etc/thruk/plugins//plugins-enabled/conf/lib /etc/thruk/plugins//plugins-enabled/business_process/lib /usr/share/thruk/lib /usr/lib/thruk/perl5 /usr/lib/perl5/site_perl /usr/share/perl5/site_perl /usr/lib/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib/perl5/core_perl /usr/share/perl5/core_perl .) at /usr/share/perl5/core_perl/Module/Load.pm line 77.
 at /usr/share/perl5/vendor_perl/Plack/Util.pm line 145.
    eval {...} called at /usr/share/perl5/vendor_perl/Plack/Util.pm line 145
    Plack::Util::run_app(CODE(0x15aa6d0), HASH(0x45f1310)) called at /usr/share/perl5/vendor_perl/Plack/Handler/FCGI.pm line 143
    Plack::Handler::FCGI::run(Plack::Handler::FCGI=HASH(0x9590f8), CODE(0x15aa6d0)) called at /usr/share/thruk/script/thruk_fastcgi.pl line 24
[ERROR][Thruk] internal server error
[ERROR][Thruk] on page: https://naemon/thruk/cgi-bin/reports2.cgi

[jsteel44]

That's odd; Trends works today. I haven't changed anything. I'll keep an eye on it. But Reporting gives me the same error still. Not sure why it cannot find Thruk/Utils/Reports; it is in /etc/thruk/plugins/plugins-enabled/reports2/lib/

[sni]

Thats strange, can you run reports / trends manually from the command line. Maybe this adds some useful output: thruk -a 'report=1' --local -vv

[jsteel44]

Looks like that doesn't work either: https://bpaste.net/raw/754d1ff33aa2 Does that shed any light on this issue? Thanks

[sni]

a little bit maybe... I assume the reporting plugin is enabled? If so, this could mean that the lazy module loading fails because of a missing dependency of the reporting plugin like ex. GD.

Does PERL5LIB=/usr/share/thruk/lib:/usr/lib64/thruk/perl5:/etc/thruk/plugins/plugins-enabled/reports2/lib perl -MThruk::Utils::Reports -eexit work? You also test: PERL5LIB=/usr/share/thruk/lib:/usr/lib64/thruk/perl5:/etc/thruk/plugins/plugins-enabled/reports2/lib perl -MThruk::Utils::Trends -eexit

[jsteel44]

Thanks, that highlighted that I was missing MIME/Lite.pm. Installed perl-mime-lite and that fixed it, thanks!

[sni]

Great, i will try to make such errors more visible.