Smpt Mail Server error 500

adem1985 commented 1 year ago

Debug mode

[X] I have enabled debug mode
[X] I have read checked the Common Issues page

Describe the bug

Hello, Although I have my smtp settings correct, I get server error 500 when I send mail. I looked at all the support in the forum but couldn't find a solution

Reproduction steps

1. 2. 3. ...

Expected behavior

github1phpini github2env

Screenshots

github1phpini github2env

Snipe-IT Version

Version v6.1.0 - build 10161 (master)

Operating System

Windows Server 2019

Web Server

IIS

PHP Version

8.1.2

Operating System

Windows 10

Browser

Chrome

Version

No response

Device

No response

Operating System

No response

Browser

No response

Version

No response

Error messages

No response

Additional context

No response

welcome[bot] commented 1 year ago

👋 Thanks for opening your first issue here! If you're reporting a 🐞 bug, please make sure you include steps to reproduce it. We get a lot of issues on this repo, so please be patient and we will get back to you as soon as we can.

snipe commented 1 year ago

Hey there - can you please provide your app logs? Without those, it's really hard to see what the exact problem is here.

Gmail also does do a weird thing where they require an additional auth step, which I suspect you'll see in your /storage/logs/laravel.log

adem1985 commented 1 year ago

Where can I get application logs?

Gönderen: snipe @.> Gönderildi: 25 Nisan 2023 Salı 04:33 Kime: snipe/snipe-it @.> Bilgi: adem1985 @.>; Author @.> Konu: Re: [snipe/snipe-it] Smpt Mail Server error 500 (Issue #12894)

Hey there - can you please provide your app logs? Without those, it's really hard to see what the exact problem is here.

Gmail also does do a weird thing where they require an additional auth step, which I suspect you'll see in your /storage/logs/laravel.log

— Reply to this email directly, view it on GitHubhttps://github.com/snipe/snipe-it/issues/12894#issuecomment-1521034259, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ABQALO5KZ637RCHIQBZHXVLXC4SVFANCNFSM6AAAAAAXJFZ62M. You are receiving this because you authored the thread.Message ID: @.***>

snipe commented 1 year ago

As I mentioned, storage/logs/laravel.log. https://snipe-it.readme.io/docs/getting-help

Snipe-IT Documentation
Getting Help
If you're having trouble setting up Snipe-IT, don't worry!

adem1985 commented 1 year ago

laravel.log

snipe commented 1 year ago

Please don't upload logs files - just paste the lines that are relevant.

[2023-04-25 08:28:21] production.ERROR: Swift_TransportException: Failed to authenticate on SMTP server with username "aXXXXX@gmail.com" using 3 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535-5.7.8 Username and Password not accepted. Learn more at
535 5.7.8  https://support.google.com/mail/?p=BadCredentials x20-20020aa7d394000000b00504803f4071sm5287257edq.44

Make sure that you have entered the correct password.
Check if you have enabled the two-factor authentication. If it is enabled, disable it or use a special app password.
Enable less secure apps access in your Google account settings. Make sure to be logged in under the correct Google account connected to the Gmail that you are trying to connect to Snipe-IT.

adem1985 commented 1 year ago

[2023-04-27 09:08:15] production.ERROR: Connection could not be established with host smtp.office365 :stream_socket_client(): php_network_getaddresses: getaddrinfo for smtp.office365 failed: No such host is known. {"userId":1,"exception":"[object] (Swift_TransportException(code: 0): Connection could not be established with host smtp.office365 :stream_socket_client(): php_network_getaddresses: getaddrinfo for smtp.office365 failed: No such host is known. at C:\inetpub\wwwroot\snipeit\vendor\swiftmailer\swiftmailer\lib\classes\Swift\Transport\StreamBuffer.php:261) [stacktrace]

It gives an error in other mail settings as well. Is there anything I need to do in PHP.ini?

kiilo commented 1 year ago

in following function:

    public function startTLS()
    {
        // STREAM_CRYPTO_METHOD_TLS_CLIENT only allow tls1.0 connections (some php versions)
        // To support modern tls we allow explicit tls1.0, tls1.1, tls1.2
        // Ssl3 and older are not allowed because they are vulnerable
        // @TODO make tls arguments configurable
        return stream_socket_enable_crypto($this->stream, true, STREAM_CRYPTO_METHOD_TLSv1_0_CLIENT | STREAM_CRYPTO_METHOD_TLSv1_1_CLIENT | STREAM_CRYPTO_METHOD_TLSv1_2_CLIENT);
    }

we got following exception:

ErrorException
stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages: error:16000069:STORE routines::unregistered scheme error:80000002:system library::No such file or directory error:16000069:STORE routines::unregistered scheme error:80000002:system library::No such file or directory error:16000069:STORE routines::unregistered scheme error:80000002:system library::No such file or directory error:0A000086:SSL routines::certificate verify failed

stacktrace:


ErrorException: stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages:
error:16000069:STORE routines::unregistered scheme
error:80000002:system library::No such file or directory
error:16000069:STORE routines::unregistered scheme
error:80000002:system library::No such file or directory
error:16000069:STORE routines::unregistered scheme
error:80000002:system library::No such file or directory
error:0A000086:SSL routines::certificate verify failed in /var/www/html/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php:94
Stack trace:
#0 [internal function]: Illuminate\Foundation\Bootstrap\HandleExceptions->handleError()
#1 /var/www/html/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php(94): stream_socket_enable_crypto()
#2 /var/www/html/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/EsmtpTransport.php(348): Swift_Transport_StreamBuffer->startTLS()
#3 /var/www/html/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(148): Swift_Transport_EsmtpTransport->doHeloCommand()
#4 /var/www/html/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mailer.php(65): Swift_Transport_AbstractSmtpTransport->start()
#5 /var/www/html/vendor/laravel/framework/src/Illuminate/Mail/Mailer.php(521): Swift_Mailer->send()
#6 /var/www/html/vendor/laravel/framework/src/Illuminate/Mail/Mailer.php(288): Illuminate\Mail\Mailer->sendSwiftMessage()
#7 /var/www/html/vendor/laravel/framework/src/Illuminate/Notifications/Channels/MailChannel.php(65): Illuminate\Mail\Mailer->send()
#8 /var/www/html/vendor/laravel/framework/src/Illuminate/Notifications/NotificationSender.php(148): Illuminate\Notifications\Channels\MailChannel->send()
#9 /var/www/html/vendor/laravel/framework/src/Illuminate/Notifications/NotificationSender.php(106): Illuminate\Notifications\NotificationSender->sendToNotifiable()
#10 /var/www/html/vendor/laravel/framework/src/Illuminate/Support/Traits/Localizable.php(29): Illuminate\Notifications\NotificationSender->Illuminate\Notifications\{closure}()
#11 /var/www/html/vendor/laravel/framework/src/Illuminate/Notifications/NotificationSender.php(109): Illuminate\Notifications\NotificationSender->withLocale()
#12 /var/www/html/vendor/laravel/framework/src/Illuminate/Notifications/NotificationSender.php(79): Illuminate\Notifications\NotificationSender->sendNow()
#13 /var/www/html/vendor/laravel/framework/src/Illuminate/Notifications/ChannelManager.php(39): Illuminate\Notifications\NotificationSender->send()
#14 /var/www/html/vendor/laravel/framework/src/Illuminate/Notifications/RoutesNotifications.php(18): Illuminate\Notifications\ChannelManager->send()
#15 /var/www/html/app/Http/Controllers/Users/UsersController.php(645): App\Models\User->notify()
#16 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Controller.php(54): App\Http\Controllers\Users\UsersController->emailAssetList()
#17 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(45): Illuminate\Routing\Controller->callAction()
#18 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Route.php(262): Illuminate\Routing\ControllerDispatcher->dispatch()
#19 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Route.php(205): Illuminate\Routing\Route->runController()
#20 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(721): Illuminate\Routing\Route->run()
#21 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(128): Illuminate\Routing\Router->Illuminate\Routing\{closure}()
#22 /var/www/html/vendor/laravel/framework/src/Illuminate/Session/Middleware/AuthenticateSession.php(58): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#23 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Session\Middleware\AuthenticateSession->handle()
#24 /var/www/html/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(44): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#25 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Auth\Middleware\Authenticate->handle()
#26 /var/www/html/app/Http/Middleware/AssetCountForSidebar.php(62): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#27 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\AssetCountForSidebar->handle()
#28 /var/www/html/vendor/laravel/passport/src/Http/Middleware/CreateFreshApiToken.php(50): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#29 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Laravel\Passport\Http\Middleware\CreateFreshApiToken->handle()
#30 /var/www/html/app/Http/Middleware/CheckForTwoFactor.php(59): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#31 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\CheckForTwoFactor->handle()
#32 /var/www/html/app/Http/Middleware/CheckUserIsActivated.php(47): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#33 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\CheckUserIsActivated->handle()
#34 /var/www/html/app/Http/Middleware/CheckLocale.php(37): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#35 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\CheckLocale->handle()
#36 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(78): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#37 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Foundation\Http\Middleware\VerifyCsrfToken->handle()
#38 /var/www/html/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#39 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse->handle()
#40 /var/www/html/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(67): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#41 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Cookie\Middleware\EncryptCookies->handle()
#42 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(103): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#43 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(723): Illuminate\Pipeline\Pipeline->then()
#44 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(698): Illuminate\Routing\Router->runRouteWithinStack()
#45 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(662): Illuminate\Routing\Router->runRoute()
#46 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(651): Illuminate\Routing\Router->dispatchToRoute()
#47 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(167): Illuminate\Routing\Router->dispatch()
#48 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(128): Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http\{closure}()
#49 /var/www/html/vendor/livewire/livewire/src/DisableBrowserCache.php(19): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#50 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Livewire\DisableBrowserCache->handle()
#51 /var/www/html/vendor/barryvdh/laravel-debugbar/src/Middleware/InjectDebugbar.php(66): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#52 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Barryvdh\Debugbar\Middleware\InjectDebugbar->handle()
#53 /var/www/html/vendor/fruitcake/laravel-cors/src/HandleCors.php(38): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#54 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Fruitcake\Cors\HandleCors->handle()
#55 /var/www/html/app/Http/Middleware/PreventBackHistory.php(23): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#56 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\PreventBackHistory->handle()
#57 /var/www/html/app/Http/Middleware/SecurityHeaders.php(26): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#58 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\SecurityHeaders->handle()
#59 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#60 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle()
#61 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Foundation\Http\Middleware\ConvertEmptyStringsToNull->handle()
#62 /var/www/html/app/Http/Middleware/CheckForDebug.php(25): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#63 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\CheckForDebug->handle()
#64 /var/www/html/app/Http/Middleware/CheckForSetup.php(25): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#65 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\CheckForSetup->handle()
#66 /var/www/html/vendor/fideloper/proxy/src/TrustProxies.php(57): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#67 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Fideloper\Proxy\TrustProxies->handle()
#68 /var/www/html/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#69 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\View\Middleware\ShareErrorsFromSession->handle()
#70 /var/www/html/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(121): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#71 /var/www/html/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(64): Illuminate\Session\Middleware\StartSession->handleStatefulRequest()
#72 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Session\Middleware\StartSession->handle()
#73 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(86): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#74 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Foundation\Http\Middleware\PreventRequestsDuringMaintenance->handle()
#75 /var/www/html/app/Http/Middleware/NoSessionStore.php(28): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#76 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\NoSessionStore->handle()
#77 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(103): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#78 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(142): Illuminate\Pipeline\Pipeline->then()
#79 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(111): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter()
#80 /var/www/html/public/index.php(52): Illuminate\Foundation\Http\Kernel->handle()
#81 {main}

kiilo commented 1 year ago

could solve the problem for LDAPS I mounted the cert into /etc/ssl/ this cut of /etc/ssl/certs/ - this why not found

snipe / snipe-it