E-Mails not Send

[ReadyPlayer-Kilian]

Debug mode

• [X] I have enabled debug mode
• [X] I have read checked the Common Issues page

Describe the bug

The test e-mail works in the setup and is also received. After the setup, sending the mails no longer works without having changed the settings.

The exception appears: Unauthenticated. /var/www/html/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php#82 Illuminate\Auth\AuthenticationException */ protected function unauthenticated($request, array $guards) { throw new AuthenticationException( 'Unauthenticated.', $guards, $this->redirectTo($request) ); }

And this message in Requests:

path_info: /api/v1/settings/mailtest status_code: 401 status_text: Unauthorized format: html content_type: application/json

Translated with DeepL.com (free version)

Reproduction steps

1.Installation according to instructions for Docker with SSL and MySql Container 2. 3. ...

Expected behavior

That the e-mail also works after the setup.

Screenshots

Snipe-IT Version

6.4.2

Operating System

Docker (Ubuntu)

Web Server

Docker

PHP Version

8.1.2

Operating System

Windows

Browser

Chrome

Version

No response

Device

No response

Operating System

No response

Browser

No response

Version

No response

Error messages

Unauthenticated. /var/www/html/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php#82 Illuminate\Auth\AuthenticationException */ protected function unauthenticated($request, array $guards) { throw new AuthenticationException( 'Unauthenticated.', $guards, $this->redirectTo($request) ); }

Additional context

Its a fresh install with docker

[welcome[bot]]

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[omarsuazo]

Got the same issue on a fresh install using Ubuntu Server 24.04, no docker but is the exact problem with the green flag on the Pre-Flight screen but no email is being sent.

Using versión 7.0.2, didn't tried with the newest release

[omarsuazo]

After some backtrack and doing a new fresh installI got the mail notifications working again.

We use GSuite on our domain so if that's your case as well make sure the parameters on the .env file look like this:

MAIL_MAILER=smtp MAIL_HOST=smtp.gmail.com MAIL_PORT=587 MAIL_USERNAME=example@mail.com MAIL_PASSWORD=example MAIL_FROM_ADDR=example@mail.com MAIL_FROM_NAME='Snipe-IT' MAIL_REPLYTO_ADDR=example@mail.com MAIL_REPLAYTO_NAME='Snipe-IT' MAIL_AUTO_EMBED_METHOD='attachment' MAIL_TLS_VERIFY_PEER=true

In my case the Mail Host was set as smtp-relay.gmail.com which for some reason was working on my past install of Snipe but wasn't on this new version.

Hope it helps!