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snipe / snipe-it

A free open source IT asset/license management system
https://snipeitapp.com
GNU Affero General Public License v3.0
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Installer fails when keyserver is not reachable #15413

Open jrohrauer opened 3 weeks ago

jrohrauer commented 3 weeks ago

Debug mode

Describe the bug

When installing Snipe-It through the installer script on a vanilla machine, it fails when the firewall blocks access to the keyserver (it usese a non-standard port 11371). The error message looks like this:

/tmp/apt-key-gpghome.Dy3dgR5VNF/gpg.1.sh --keyserver keyserver.ubuntu.com --recv-keys 4F4EA0AAE5267A6C gpg: keyserver receive failed: No keyserver available

Reproduction steps

  1. Downloaded the script
  2. Run the script

  3. ...

Expected behavior

I expect the script to run without errors :)

Screenshots

No response

Snipe-IT Version

7.0.11

Operating System

Ubuntu 22.04

Web Server

does not apply

PHP Version

does not apply

Operating System

No response

Browser

No response

Version

No response

Device

No response

Operating System

No response

Browser

No response

Version

No response

Error messages

No response

Additional context

The solution is quite easy. The install.sh script downloads the actual installer (at the time of writing, it is https://raw.githubusercontent.com/snipe/snipe-it/master/snipeit.sh). Line 580 and 624 both contain the following: sudo apt-key adv --keyserver keyserver.ubuntu.com --recv-keys 4F4EA0AAE5267A6C

Replace ist with the following: gpg --keyserver hkp://keyserver.ubuntu.com:80 --recv-keys 4F4EA0AAE5267A6C

and run the script.

welcome[bot] commented 3 weeks ago

👋 Thanks for opening your first issue here! If you're reporting a 🐞 bug, please make sure you include steps to reproduce it. We get a lot of issues on this repo, so please be patient and we will get back to you as soon as we can.

snipe commented 3 weeks ago

I'm not sure there's anything we can do about that. You'd need to poke a hole in your firewall to reach keyserver.ubuntu.com

jrohrauer commented 3 weeks ago

That is true. But for all the folks who can't, or have a grumpy firewall admin this workaround would help :)

As an alternative you could implement this change directly into your script. This would utilize port 80, which works most of the time.

Von: snipe @.***> Gesendet: Donnerstag, 29. August 2024 17:33 An: snipe/snipe-it Cc: jrohrauer; Author Betreff: Re: [snipe/snipe-it] Installer fails when keyserver is not reachable (Issue #15413)

I'm not sure there's anything we can do about that. You'd need to poke a hole in your firewall to reach keyserver.ubuntu.com

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