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snipe / snipe-it

A free open source IT asset/license management system
https://snipeitapp.com
GNU Affero General Public License v3.0
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synchronize assets into iTop? #6275

Closed stefansonneveld closed 5 years ago

stefansonneveld commented 6 years ago

Server (please complete the following information):

Is your feature request related to a problem? Please describe. only a problem i'm trying to solve haha.

Describe the solution you'd like

i love snipe-it and we use iTop as helpdesk and ITSM/CMDB tool and i'm looking for a way to have our computers and laptop somehow synchronised to the CMBD of iTop so we can attach tickets to devices and i have no concrete idea on how to do this. maybe someone has already had experience getting this to work?

both snipeit and itop have a REST api maybe that is the way to go? iTop can work with csv files as data synchro source but that would mean i would have to somehow automatically generate a csv file from Snipeit and let that import on a timed interval into iTop.

Describe alternatives you've considered A clear and concise description of any alternative solutions or features you've considered.

Additional context Looking for input here or ideas and help if possible maybe steering me into the right directions is enough.

if this question is totally out of scope feel free to close it.

Mynty100 commented 6 years ago

Helpdesk with integrated with an Asset Managment is something we are after as well. Looking at iTop mixed in with SnipeIT would be godlike, or if SnipeIT decided to make their own helpdesk within the SnipeIT app. However, I dare say, this is either not on their radar or if undertaken would require a major overhaul.

stale[bot] commented 5 years ago

Is this still relevant? We haven't heard from anyone in a bit. If so, please comment with any updates or additional detail. This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Don't take it personally, we just need to keep a handle on things. Thank you for your contributions!

stale[bot] commented 5 years ago

This issue has been automatically closed because it has not had recent activity. If you believe this is still an issue, please confirm that this issue is still happening in the most recent version of Snipe-IT and reply to this thread to re-open it.