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snipe / snipe-it

A free open source IT asset/license management system
https://snipeitapp.com
GNU Affero General Public License v3.0
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Support external warranty check APIs #7326

Closed benwa closed 1 year ago

benwa commented 5 years ago

Sometimes warranties can change on an asset, or be unknown to a person inputting an asset at creation.

Many enterprise manufacturers offer the ability to check the warranty dates and levels based on an API query. By supporting those APIs (and requiring each instance to supply their own key), this can greatly reduce the amount of manual work it is to update an asset.

This can be done externally, and then written to Snipe-IT via its API or via writing to the database.

Here's a list of manufacturer warranty APIs I've found:

Rieski commented 2 years ago

I think it would drive a lot more users if it would be implemented. When new users see that this feature is missing, they just start using something else.

We also update warranties with collection of scripts. Not really an elegant solution.

This plus missing native agents are imho weakest points that should be considered crucial.

Ng-marelec commented 2 years ago

I think it would drive a lot more users if it would be implemented. When new users see that this feature is missing, they just start using something else. We also update warranties with collection of scripts. Not really an elegant solution. This plus missing native agents are imho weakest points that should be considered crucial.

Totally agree. Also using a bunch of scripts etc. Competitors like e.g. GoGenuity have implemented this for a couple of years now. When will Snipe-IT follow? An Agent is also a must-have. Not all corp devices are constantly accessible over the corp network(s). Some float across the world, so a cloud connected agent is a necessity then. Or link it with existing solutions? Most End Point solutions have an agent, also RMM solutions like NinjaRMM, N-Able...

IMO, if the devteam at Snipe-it doesn't agree on this part, it is probably time to look for other solutions.

davidebonavita commented 1 year ago

+1!

6sto commented 1 year ago

+1!!!!

Naddox commented 1 year ago

+1

rr831 commented 8 months ago

Can this please be implemented?? This would make a massive difference for our organization. I created an account just to put my 2 cents in since the dev thinks that we are a small percentage of users.

RCM-Chad commented 5 months ago

I know that maintaining API keys would be difficult I would offer that just to have the ability I would not even mind if we had to have our own API key that was entered into the respective manufacturer lookup. This would save us in our company so much time.

snipe commented 5 months ago

It's not the API keys, it's each of the bespoke integrations. This issue is closed for a reason.

JustinGGoodwin commented 5 months ago

I know that maintaining API keys would be difficult I would offer that just to have the ability I would not even mind if we had to have our own API key that was entered into the respective manufacturer lookup. This would save us in our company so much time.

they no likey this question

Solarwinds ServiceDesk not only has an IT ticketing system but also a built in PC/laptop inventory. It can detect all devices currently connected to a machine, who the machine is assigned to, the service history on it, and keeps track of warranty and lifecycle, so it can be done. Attached is the info on an out of date machine, straight from Dell. warranty

mikey-m commented 5 months ago

There is possibly a missed opportunity to us by not thinking out of the box further on this one.

We are so close to moving to a PSA/RMM because of this issue, our deep SnipeIT history and use is keeping us using the platform.

Hence the suggestions to use an existing API partner that does create all the connections, or pick the big 5 and only support those.

The PSA/RMM guys seem to be making waves in this asset management space; we’d be doing ourselves a favour to support this.

From: JustinGGoodwin @.> Sent: Wednesday, May 8, 2024 8:11 AM To: snipe/snipe-it @.> Cc: Michael Meyer (Self) @.>; Comment @.> Subject: Re: [snipe/snipe-it] Support external warranty check APIs (#7326)

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I know that maintaining API keys would be difficult I would offer that just to have the ability I would not even mind if we had to have our own API key that was entered into the respective manufacturer lookup. This would save us in our company so much time.

they no likey this question

Solarwinds ServiceDesk not only has an IT ticketing system but also a built in PC/laptop inventory. It can detect all devices currently connected to a machine, who the machine is assigned to, the service history on it, and keeps track of warranty and lifecycle, so it can be done. Attached is the info on an out of date machine, straight from Dell. warranty.jpg (view on web)https://github.com/snipe/snipe-it/assets/115116597/5cf8b445-c67d-424b-bc9b-710c9a9c1e8e

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