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Version 0.64.0 en Android 9.0 #206

Open CandidoAC opened 4 years ago

CandidoAC commented 4 years ago

Hello, I have a problem recognizing an attempt after updating the SNIPS version to 0.64.0 in Android. I have detected that this error comes out in Android version 9.0, but nevertheless in versions 8.1 does not come out (I do not have any version between these to try them). In previous versions of Snips did not come out. The error is an NLU error that seems to be blocked when it detects a sentence that is correctly detected, but if it is not well formed (is waiting to repeat a slot) emits a TTS error that seems to be blocked. I attach photos of the errors. NLU_Error TTS_Error

cpoisson commented 4 years ago

@CandidoAC Thanks for your feedback.

Can you provide the logs related to the issue? (from logcat of course) Can you also clarify your issue description? I cannot understand it. Ideally follow the issue description template.

Without this information, I'm going to be forced to reject this issue.

fredszaq commented 4 years ago

@CandidoAC be sure to .enableLogs(true) on the SnipsPlatformClient and get the logs from the yourAppId:snipsProcessingService process.

Also which architecture are you seeing this on ?

CandidoAC commented 4 years ago

@CandidoAC Thanks for your feedback.

Can you provide the logs related to the issue? (from logcat of course) Can you also clarify your issue description? I cannot understand it. Ideally follow the issue description template.

Without this information, I'm going to be forced to reject this issue. Hi, I'll tell you more about my problems. The first happens when the assistant detects a full attempt and says the expected output. After this the application stops for 1-2 seconds and then sends the TTS error. The second case happens when the phrase is not said in full without saying a slot, which is marked as necessary, and asks for it again. After this the application is stopped 3-4 seconds (as if waiting for my answer), but in the end sends the NLU error. I have replicated today these errors and I have left these log messages: TTS error(1st error) TTS

NLU error (2nd error) NLU

Thanks for the help. CandidoAC

PS: I'm sorry for not following the template you told me, but I can't find it. Could you tell me where it is for next time?

CandidoAC commented 4 years ago

@CandidoAC be sure to .enableLogs(true) on the SnipsPlatformClient and get the logs from the yourAppId:snipsProcessingService process.

Also which architecture are you seeing this on ?

Hello, I checked the logs and didn't understand what the errors are (I just sent them in a previous post). Regarding the architecture, the error has been in a Huawei P10 with Android 9.0

Thanks for the answer, CandidoAC

fredszaq commented 4 years ago

Hi @CandidoAC!

these logs are missing a bit of the interesting stuff, as only Info logs are show, make sure to select Verbose instead of Info in android studio's logcat windows

also these logs may need to be enabled manually on Huawei phones, see https://gist.github.com/Shallong11/8403487