Insurance agents may not understand the meaning of the word "integer"

[snss231]

Insurance agents may not necessarily have a strong foundation on mathematical terms like integer, leading to confusion

[soc-pe-bot]

Team's Response

Integers are covered in primary school education. As we can assume that insurance agents have a required qualification of at least O levels, we can assume that they know what an integer is. For the sake of argument, if the insurance agent does not have O level qualification, "integer" is still a regularly defined word in the dictionary:

The implication of accepting this bug is that we have to write documentation defining all nouns. Which is not reasonable. As such, we will reject this bug report.

Items for the Tester to Verify

:question: Issue response

Team chose [response.Rejected]

• [x] I disagree

Reason for disagreement: The dev team is making a straw-man argument, I am not saying all nouns need to be defined, but the chosen language can be difficult for the target audience.

1. It cannot be assumed that all Insurance Agents have English as their first language.
2. Integer is not a commonly used term outside of scientific and mathematical contexts.
3. I don't think the dev team can claim to remember every single concept they learnt in school.
4. Just because a word can be googled doesn't mean it does not need to be defined. (just because I can google "floccinaucinihilipilification" doesn't mean it doesn't need to be defined).

As such, the error message may not effectively help the chosen target audience as defined by the dev team, and has a measurable impact on the usability of the app.

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