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Bug Reports & Feature Requests for Oxygen
https://oxygenbuilder.com/
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Password Reset Integration with Ultimate Membership Pro Plugin #3109

Open igvsupport opened 2 years ago

igvsupport commented 2 years ago

Hello Oxygen team,

We are having issues with a membership plugin's login/password reset feature working with Oxygen. The plugin is titled Ultimate Membership Pro and it is developed by WP Indeed. See here: https://codecanyon.net/item/ultimate-membership-pro-wordpress-plugin/12159253

The issue is the following.

1.) A subscriber level user must be created. 2.) When going to the login page, there is a lost password option. 3.) This will prompt a username or email to be entered. 4.) An email is successfully sent to the associated address. 5.) There is a link in the email that will be present. 6.) When clicked, the error happens and no passwords are being reset. The debug mode shows this error. See image below.

ultmem-pro-oxygen

Here is what I have done thus far.

1.) Made a blank/stripped own website with only Oxygen, Ultimate Membership Pro, and an SMTP plugin (for mail purpose of test)

Website for testing: https://blankmem.igvdev.net/ Link from my email that contains error as it pertains to Oxygen: https://blankmem.igvdev.net/?ihc_action=arrive&do_reset_pass=true&c=iLFsZgK4Nq&uid=2

2.) Tested this successfully with Oxygen disabled/using the Twenty Twenty-Two theme.

3.) Contacted WP Indeed support. They say their plugin is working fine and to reach out to you guys(Oxygen/Soffly). I know, not much help.

Let me know if this is indeed an Oxygen fix that can be made or if I should go back to the WP Indeed team and have them work on it. Also, let me know if I need to create a member account/Wordpress admin login account for anyone. Finally, if we need any more info to provided, let me know.

Thanks, Ryan

Kpudlo commented 1 year ago

Hello @igvsupport,

Please send a support ticket to support@oxygenbuilder.com with login credentials to access the development environment above as well as a link to this issue so we may investigate further to see if there is anything we can do on our end.

dcolumbus commented 1 year ago

Can the solution be posted? There are a lot of people using UM.

Kpudlo commented 1 year ago

@dcolumbus,

I checked our support inbox and I don't believe we received any further information on this issue. If you have a sandbox where we can see the issue, please send the URL and credentials to us via a Support Ticket (https://oxygenbuilder.com/support).

igvsupport commented 1 year ago

@Kpudlo Sorry about the late response. We ended up using a workaround that our client is happy with.

We just utilized and styled the default WordPress wp-admin and its built-in Password reset. We changed the wp-admin URL to something more front-end friendly like "membership-login" instead. Also, the LoginWP(Peter's login redirect) plugin helped us move the correct user levels to their correct landing pages.

Sorry, not much help. I would need to re-create and rebuild the issue in a sandbox/test environment and I am not sure I would be able to give you anything deeper than just normal WordPress admin level access. I can have a quick meeting with my supervisor to see if we want to spend any more time on this as admittedly the Ultimate Membership Pro's login portal looks way better and cleaner.

I can also send a zip file of the Ultimate Membership Pro plugin and you can dig into it that way, if that works.

Thanks, Ryan

Kpudlo commented 1 year ago

Thank you very much for the feedback. I'm glad to hear you were able to find a way to make this work. As this is more like an integration/feature request than a bug, there is no need to send us any additional files.

I'll mark this as a feature request, and in the event the integration is considered, we'll reach out to UMP directly.

Thank you!