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soflyy / oxygen-bugs-and-features

Bug Reports & Feature Requests for Oxygen
https://oxygenbuilder.com/
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False positive: "To edit this post directly, add an Inner Content element to the template." #3582

Open harryfear opened 5 days ago

harryfear commented 5 days ago

Describe the bug "Edit Template" appears with a warning "To edit this post directly, add an Inner Content element to the template." on a backend page single. We would instead expect to see "Edit with Oxygen", as the chosen template does indeed have an Inner Content element.

A link to a Sandbox site where the bug has been reproduced I can't reproduce this in the sandbox for some reason: https://oxygen-qhgzzfx6p432l.oxygen-demo.qsandbox.org/wp-admin/post.php?post=21&action=edit

Further details • The page in question does have its own Oxygen JSON. • The template selected for the page definitely has an Inner Content element, as trying to add another generates the alert() warning "You cannot add more than one Inner Content component to a template.". • Even with all other plugins disabled, the issue persists.

Group links User group others seem to have the same issue: https://www.facebook.com/groups/1626639680763454/posts/7258153977611968/ https://www.facebook.com/groups/1626639680763454/posts/6269393259821383/

KittenCodes commented 4 days ago

@harryfear

Please could you let us know which version of Oxygen you are using?

harryfear commented 4 days ago

@harryfear

Please could you let us know which version of Oxygen you are using?

V 4.9

KittenCodes commented 4 days ago

Thanks @harryfear

Please open a Support Ticket (https://oxygenbuilder.com/support), and provide a staging environment where we can see the problem. We'll be glad to assist further. If you can also include a link to this discussion in that ticket, that would be appreciated.

harryfear commented 4 days ago

I've gone ahead and created a staging environment with everything stripped back apart from the problematic templates and plugin for demonstration purposes.

I've opened a support ticket with screenshots.

@KittenCodes

KittenCodes commented 3 days ago

Thanks @harryfear.

Did you receive the confirmation message from our contact form? If you didn't, please email support@oxygenbuilder.com directly.

harryfear commented 3 days ago

No; no confirmation email. Just a confirmation on-screen message. I've sent an email with fresh staging login details.

KittenCodes commented 3 days ago

Thank you.