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solarmd-pty-ltd / myPower24-WEB

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Axpert Ai data not displaying - Apple devices #34

Closed Kyle-Swanepoel closed 3 years ago

Kyle-Swanepoel commented 3 years ago

We are having reports from clients not being able to see any data under Axpert Ai on mobile devices.

All users have been advised to clear their browser cache and cookies. Browsers affected include Google Chrome, Firefox and Safari.

Issue on Google Chrome includes latest version available on play store - 86.0.4240.185.

Devices include iPhone, iPad, and Android devices.

Kyle-Swanepoel commented 3 years ago

Update:

The issue seems to be affecting iPhone and Mac users on all browsers. These users are unable to view any data on mypower24.

platar86 commented 3 years ago

@Kyle-Swanepoel please rename the title if releated to iPhone only

Kyle-Swanepoel commented 3 years ago

Issue seems to be resolved on all other devices apart from Apple devices.

henry-thomas commented 3 years ago

Should be solved in next update. Have a working version in development.

@Kyle-Swanepoel, if you hear about any other issues regarding apple users then please let us know so we can investigate.

Kyle-Swanepoel commented 3 years ago

@henry-thomas fantastic. Thank you. Will keep you posted on any other related issues.