Intermittent connection issues

[rickrussie]

Sorry this is so vague, but with the new version of GF, we've not been able to get the connection to work reliably. I'll fix the connection, and the next day it will quit working. We'll get the "Unknown error sending data to Eloqua."

Is it possible to get a little more detailed error logging to help in diagnosing the issues? Is there anything I can do to help resolve the issue? Website is http://laserdesign.com

Gravity Forms Eloqua Version: 1.3.2 Gravity Forms Version: 2.0.2 WordPress Version: 4.5.3 Host: WP Engine PHP Version: 5.5.9-1ubuntu4.17 MySQL Version: 5.6.31

[rickrussie]

Further information: If I disable and re-enable the plugin, it will work temporarily. It seems to be some sort of issue with the connection being established, then timing out.

[rickrussie]

Does anyone have thoughts on this?

[solepixel]

Hey @rickrussie, thanks for the feedback! Sorry I've been swamped with projects lately and haven't had a chance to look into this issue. The first round of error logging was to try to detect a very specific issue a user was having and haven't gotten around to adding any additional logging. I can see about adding more information instead of the "Unknown error..." you're seeing to help figure out what's going on. I am available on a per-hour basis if you'd like to schedule some development time in order to expedite the issue, otherwise, I will get this addressed as soon as I can.

[rickrussie]

Yes, please, we’d be happy to have you work on an hourly basis to get this figured out. If you can send an email to rick@e10inc.com mailto:rick@e10inc.com, I can get you connected and we can figure out what’s going on.

On Jul 28, 2016, at 9:16 PM, Brian DiChiara notifications@github.com wrote:

Hey @rickrussie https://github.com/rickrussie, thanks for the feedback! Sorry I've been swamped with projects lately and haven't had a chance to look into this issue. The first round of error logging was to try to detect a very specific a user was having and haven't gotten around to adding any additional logging. I can see about adding more information instead of the "Unknown error..." you're seeing to help figure out what's going on. I am available on a per-hour basis if you'd like to schedule some development time in order to expedite the issue, otherwise, I will get this addressed as soon as I can.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/solepixel/gravityforms-eloqua/issues/10#issuecomment-236077755, or mute the thread https://github.com/notifications/unsubscribe-auth/AA0Ct1hLD-EbtUHEyHw2aIN3o_gmx94xks5qaWJigaJpZM4JQDu4.

Thanks, Rick

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[solepixel]

@rickrussie So, just to document here, I believe the issues of connectivity are related to random issues occurring when passing data to Eloqua. The plugin documents the failed attempts properly so I have implemented an every-five-minute cron that checks for failed submissions and tries to resubmit them automatically. Note to anyone else experiencing these issues this will only work for submissions made AFTER updating to 1.4.1 or greater. As an alternative, if your submission was not sent successfully, you can use the "Retry Submission" button (http://3cd.co/2h1k3J1J020e) found on the Entry detail page.

[rickrussie]

Awesome. Thanks so much, Brian! Works great!

[rubicon]

Brian, very psyched about this. Thank you.