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sologenic / deprecated-sologenic-expo-wallet

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Password not working after app update #649

Open dale1812 opened 3 months ago

dale1812 commented 3 months ago

The Solodex app where I have my CTF tokens alerted me that upgrade 3.0 was available so I updated the app. I went to buy xrp to buy more ctf and it will not accept my password.Are my funds safe? Help is appreciated.

bullzill commented 3 months ago

Same for me .

Rissote commented 3 months ago

Me pasa lo mismo, no me funciona el codigo QR, la contraseña y tampoco me deja mover fondos. Que paso con la actualizacion

nickphillips730 commented 3 months ago

My password doesn’t work after the update. One loaded the wallet from seed phrase and a new password and still won’t accept password. I have 3 CTF orders that need to be canceled and I can’t. Please help.

Perthhifi commented 3 months ago

I've had to delete my wallet, restore it via secret keys, as my password does not work. Have done this 3 x times now.

Password still not working. This is killing me.

bullzill commented 3 months ago

Wow, is there a way to get in touch with someone ? There has to be more people out there with this problem lol

Sent from Proton Mail Android

-------- Original Message -------- On 3/22/24 11:46 PM, Perthhifi wrote:

I've had to delete my wallet, restore it via secret keys, as my password does not work. Have done this 3 x times now.

Password still not working. This is killing me.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you commented.Message ID: @.***>

Perthhifi commented 3 months ago

Wow, is there a way to get in touch with someone ? There has to be more people out there with this problem lol Sent from Proton Mail Android … -------- Original Message -------- On 3/22/24 11:46 PM, Perthhifi wrote: I've had to delete my wallet, restore it via secret keys, as my password does not work. Have done this 3 x times now. Password still not working. This is killing me. — Reply to this email directly, [view it on GitHub](#649 (comment)), or unsubscribe. You are receiving this because you commented.Message ID: @.***>

Yeah you would think so. I have not used SOLODEX much, but there is no one to contact. I cant do any trades. You would think it would give you the option to reset you password. Even thou the password i have set is correct. Hopefully somoene reads the thread on GITHUB and makes an update to fix the issue. Maybe send feedback on the App and give it 1 x star, thats what ill do shortly.

nickphillips730 commented 3 months ago

Yeah not real happy about this. Zero information on how to reach anyone. I have 3 limit buys I need canceled. Password won’t work

On Fri, Mar 22, 2024 at 8:50 PM bullzill @.***> wrote:

Wow, is there a way to get in touch with someone ? There has to be more people out there with this problem lol

Sent from Proton Mail Android

-------- Original Message -------- On 3/22/24 11:46 PM, Perthhifi wrote:

I've had to delete my wallet, restore it via secret keys, as my password does not work. Have done this 3 x times now.

Password still not working. This is killing me.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you commented.Message ID: @.***>

— Reply to this email directly, view it on GitHub https://github.com/sologenic/deprecated-sologenic-expo-wallet/issues/649#issuecomment-2016333723, or unsubscribe https://github.com/notifications/unsubscribe-auth/BHHXUE6E6CEEGAYJ2CIQ4WDYZT3Z7AVCNFSM6AAAAABFEFU4ICVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMJWGMZTGNZSGM . You are receiving this because you commented.Message ID: @.*** com>

Perthhifi commented 3 months ago

Password not work.ing Everyone, please email support@sologenic.org

and report the password issue...

Perthhifi commented 3 months ago

Password not work.ing Everyone, please email support@sologenic.org

and report the password issue...

Password not working for me either. Everyone, please email support@sologenic.org

and report the password issue...

koreakbg commented 3 months ago

After the update, I was asked to enter a password instead of a pin number or fingerprint recognition, but it is not recognized and I cannot buy or sell coins. Please restore it to its original state quickly.

Perthhifi commented 3 months ago

Mines still not working...

How do you reset password if it fails?

Joeruss1122 commented 3 months ago

I also updated wallet and now my password will not work. Who can help us on this issue?

Perthhifi commented 3 months ago

I also updated wallet and now my password will not work. Who can help us on this issue?

there were two updates today, install them both, it should fix it. fixed mine

bullzill commented 3 months ago

Yea , it looks like the second update fixes the problem , just fixed mine .

Sent from Proton Mail Android

-------- Original Message -------- On 3/23/24 4:07 AM, Perthhifi wrote:

I also updated wallet and now my password will not work. Who can help us on this issue?

there were two updates today, install them both, it should fix it. fixed mine

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you commented.Message ID: @.***>

nickphillips730 commented 3 months ago

The only problem I have left is the slide button to confirm buy or sell. It won’t move now

bullzill commented 3 months ago

Really ??? Wth. Maybe try restarting your phone??

Sent from Proton Mail Android

-------- Original Message -------- On 3/23/24 11:05 AM, nickphillips730 wrote:

The only problem I have left is the slide button to confirm buy or sell. It won’t move now

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you commented.Message ID: @.***>