I've been redirected here after a mail i sent to hello@solokeys.com
I've just received my Solo v2 hacker (USBC) ordered from the Kickstarter campaign a while back.
Immediately after received it, I tried it as I would normally use it.
Register on one device (Windows PC)
Login on the same device (Windows PC)
Login on other devices (MacBook, Phone using NFC)
It worked well for registering, login on Windows and mac. When I tried using NFC on my phone, it failed (something saying the transaction was unexpectedly finished). When I retried, nothing happens, the key seems dead.
When I put it back in the Windows PC, it complains now about being able to retrieve the USB descriptors from the device.
One thing that is worth being added:
When I plugged the key in my PC or Mac, for the first time, the LEDs lighten up.
When I plugged the key in the PC after the NFC test (when i have problems with the USB descriptors) the leds did light up at all ?
Any ideas on what could have happened ?
Could it be a manufacturing issue ?
Should the key be replaced, if yes, how do I proceed ?
I've been redirected here after a mail i sent to hello@solokeys.com I've just received my Solo v2 hacker (USBC) ordered from the Kickstarter campaign a while back.
Immediately after received it, I tried it as I would normally use it.
Login on other devices (MacBook, Phone using NFC)
It worked well for registering, login on Windows and mac. When I tried using NFC on my phone, it failed (something saying the transaction was unexpectedly finished). When I retried, nothing happens, the key seems dead. When I put it back in the Windows PC, it complains now about being able to retrieve the USB descriptors from the device.
One thing that is worth being added: When I plugged the key in my PC or Mac, for the first time, the LEDs lighten up. When I plugged the key in the PC after the NFC test (when i have problems with the USB descriptors) the leds did light up at all ?
Any ideas on what could have happened ? Could it be a manufacturing issue ? Should the key be replaced, if yes, how do I proceed ?
Any help would be great, thank you.