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solspace / craft-freeform

Freeform for Craft: The most reliable form builder that's ready for wherever your project takes you.
https://docs.solspace.com/craft/freeform/v5/
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Issue with Invisible reCAPTCHA on Multi-Step Form Submissions #1652

Open Selvavinoth1 opened 6 days ago

Selvavinoth1 commented 6 days ago

What happened?

Hi Team,

We have identified an issue where submissions from the multi-step form are landing in the spam folder. Upon investigation, we noticed the following error on submissions flagged as spam: The response parameter is invalid or malformed.

This issue specifically occurs when using the Invisible reCAPTCHA functionality. Submissions made with reCAPTCHA v2 (visible) are correctly delivered to the legitimate folder, indicating the problem is isolated to the invisible reCAPTCHA implementation.

We have verified the reCAPTCHA keys and template-level configuration, and everything appears to be valid. However, we suspect the issue is related to reCAPTCHA validation during the submission process, particularly on the Freeform multi-step form. freefrom-captacha-validation

Errors and Stack Trace (if available)

reCAPTCHA - The response parameter is invalid or malformed.

How can we reproduce this?

  1. Submit a multistep form
  2. Submission is landing into the spam folder

Freeform Edition

Pro

Freeform Version

5.7.2

Craft Version

4.13.0

When did this issue start?

Unsure

Previous Freeform Version

5.7.1

kjmartens commented 6 days ago

Sorry about this @Selvavinoth1,

Can you confirm which reCAPTCHA version this is? E.g. reCAPTCHA v2 Invisible or v3?

Can you also take a screenshot of your Freeform Diagnostics page and post that here? 🙂

Selvavinoth1 commented 6 days ago

Hi @kjmartens,

Thanks for your response, we're using reCAPTCHA V3 Invisible. Attached the screenshot of the Freeform Diagnostics page.

image

Please check and let us know if any other details required from our end.

kjmartens commented 1 day ago

Thanks for the additional information.

I have played around with this on my end and I can't seem to get it to fail. Is it possible you have something configured incorrectly or differently inside the reCAPTCHA admin site? I'm aware there are additional settings in there, and I wonder if any of that has been tinkered with. Are you able to provide a screenshot of that (with keys censored of course)? 🙂

Selvavinoth1 commented 1 day ago

Hi @kjmartens,

Thanks for your response, We have provided the screenshot of Freefrom reCAPTCHA configuration. Please check and confim with us.

Captchas - settings-page