[Accton-AS7716-32X] get ModuleNotFoundError: No module named 'sonic_platform' and no SFP /fan info

[lgzcoollg]

Description

Steps to reproduce the issue:

1. show platform / sfputil
3. sfpshow presence /show platform fan

Describe the results you received:

**root@sonic:# sfputil**
Traceback (most recent call last):
File "/usr/local/bin/sfputil", line 5, in
from sfputil.main import cli
File "/usr/local/lib/python3.11/dist-packages/sfputil/main.py", line 18, in
import sonic_platform
ModuleNotFoundError: No module named 'sonic_platform'

**root@sonic:~# show platform syseeprom**
Traceback (most recent call last):
File "/usr/local/bin/decode-syseeprom", line 18, in
import sonic_platform
ModuleNotFoundError: No module named 'sonic_platform'

**root@sonic:~# show platform fan**
Fan Not detected

**root@sonic:~# sfpshow presence**
Port Presence
Ethernet0 Not present
Ethernet4 Not present
Ethernet8 Not present
Ethernet12 Not present

Describe the results you expected:

if I show interface, I insert module and it already up. but no SFP could be saw

root@sonic:~# show interfaces status
Interface Lanes Speed MTU FEC Alias Vlan Oper Admin Type Asym PFC

Ethernet0 49,50,51,52 100G 9100 N/A hundredGigE1 routed down up N/A N/A
Ethernet4 53,54,55,56 100G 9100 N/A hundredGigE2 routed down up N/A N/A
Ethernet8 57,58,59,60 100G 9100 N/A hundredGigE3 routed up up N/A N/A
Ethernet12 61,62,63,64 100G 9100 N/A hundredGigE4 routed down up N/A N/A

Output of show version:

root@sonic:~# show version

SONiC Software Version: SONiC.202405.612889-a2ea2a9dd
SONiC OS Version: 12
Distribution: Debian 12.5
Kernel: 6.1.0-11-2-amd64
Build commit: a2ea2a9dd
Build date: Tue Aug 6 13:40:31 UTC 2024
Built by: azureuser@a31fcf8ec000000

Platform: x86_64-accton_as7716_32x-r0
HwSKU: Accton-AS7716-32X
ASIC: broadcom
ASIC Count: 1
Serial Number: N/A
Model Number: N/A
Hardware Revision: N/A
Uptime: 23:00:49 up 39 min, 1 user, load average: 0.61, 0.40, 0.38
Date: Sat 27 Jan 2024 23:00:49

Docker images:
REPOSITORY TAG IMAGE ID SIZE
docker-syncd-brcm 202405.612889-a2ea2a9dd 50ba9d21be74 730MB
docker-syncd-brcm latest 50ba9d21be74 730MB
docker-gbsyncd-broncos 202405.612889-a2ea2a9dd 10e7ae70118c 366MB
docker-gbsyncd-broncos latest 10e7ae70118c 366MB
docker-gbsyncd-credo 202405.612889-a2ea2a9dd 00a0b1e16344 339MB
docker-gbsyncd-credo latest 00a0b1e16344 339MB
docker-macsec latest 4d1029955d80 362MB
docker-dhcp-relay latest fa9b93bdbb21 340MB
docker-platform-monitor 202405.612889-a2ea2a9dd 90b705d2bf77 456MB
docker-platform-monitor latest 90b705d2bf77 456MB
docker-orchagent 202405.612889-a2ea2a9dd bb275d2318d5 372MB
docker-orchagent latest bb275d2318d5 372MB
docker-nat 202405.612889-a2ea2a9dd 5f2d2f96ff14 362MB
docker-nat latest 5f2d2f96ff14 362MB
docker-fpm-frr 202405.612889-a2ea2a9dd a11fa3320abc 391MB
docker-fpm-frr latest a11fa3320abc 391MB
docker-snmp 202405.612889-a2ea2a9dd db5fedfa4ea6 370MB
docker-snmp latest db5fedfa4ea6 370MB
docker-eventd 202405.612889-a2ea2a9dd 6a2770ee2f4b 330MB
docker-eventd latest 6a2770ee2f4b 330MB
docker-sflow 202405.612889-a2ea2a9dd c1e00e2910ad 360MB
docker-sflow latest c1e00e2910ad 360MB
docker-teamd 202405.612889-a2ea2a9dd c6501b570c4b 359MB
docker-teamd latest c6501b570c4b 359MB
docker-mux 202405.612889-a2ea2a9dd 8b81a79fb53f 382MB
docker-mux latest 8b81a79fb53f 382MB
docker-lldp 202405.612889-a2ea2a9dd 7f149422e6ec 376MB
docker-lldp latest 7f149422e6ec 376MB
docker-sonic-gnmi 202405.612889-a2ea2a9dd b96c2271938f 415MB
docker-sonic-gnmi latest b96c2271938f 415MB
docker-database 202405.612889-a2ea2a9dd cfde52dfb6d9 339MB
docker-database latest cfde52dfb6d9 339MB
docker-sonic-mgmt-framework 202405.612889-a2ea2a9dd 81dca62903b6 417MB
docker-sonic-mgmt-framework latest 81dca62903b6 417MB
docker-router-advertiser 202405.612889-a2ea2a9dd c5e899731ca0 331MB
docker-router-advertiser latest c5e899731ca0 331MB

Output of show techsupport:

[show techsupport.log](https://github.com/user-attachments/files/16632956/show.techsupport.log)

Additional information you deem important (e.g. issue happens only occasionally):

[gechiang]

@jostar-yang ca you help take a look at this ACCTON platform issue? Thanks!