[Payment Issue Token]: Tokens SOON nit returned

[Iotafenix18]

Discord Name

@IotaFenix#0452

Soonaverse Profile Id

0x50ffc1E17fa12f11eab2C02337902060D2B6221e

Transaction Type

Staking

Transaction Source

Token Exchange

Payment Problem

I sent the tokens directly from the Exchange, it gave me an error for the amount and I have not received the tokens back either in the exchange or in my wallet registered in Soonaverse

Wallet Type

Other (Please describe in comments)

Wallet Version

1.4.2

Payment Sent to Address

0x7172c1f5162e97de112af41395d1b08e8a6ab70d3b177700e5383d7c6b4d5b09

Amount Sent

282.597590

Payment Message Id

0x7172c1f5162e97de112af41395d1b08e8a6ab70d3b177700e5383d7c6b4d5b09

Comments

I sent the tokens to stake directly from the Exchange, it gave me an error for the amount and I have not received the tokens back either in the exchange or in my wallet registered in Soonaverse, I sent the incident to the exchange and they told me that on their part Everything was correct, I had to consult Soonaverse, I explained the problem to Shonuff and Bananu and after several verifications they could not find the problem, they told me to open this incident to be able to recover the tokens. My Soonaverse profile is @Miky. Thank you so much

[Iotafenix18]

Message from Bananu

"Well the fact that u sent directly from an exchange changes everything! That's also why our tx window says not to send from there😉

From the point of the exchange ofc everything seems okay bc they sent a transaction and it went through. Case closed.

But the rejected tx went back to their "pool address" a few seconds after u sent it to soonaverse so they probably didn't recognize this extra transaction. They need to check their wallet for an incoming tx on that exact date with that exact tx ID u can only find in ur soonaverse tx history (see linked message with ur screenshot). They don't have to search for an actual error, only a "homeless tx" and account this to u.

U don't have to open the above mentioned github payment issue in this case"