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Issue with seeing my stacking portfoglio #1

Open Br-1970 opened 1 month ago

Br-1970 commented 1 month ago

Hi.

I have a problem, because I can not se my fund in the sophon page, which I sent there for staking. . On June 25th I deposited Beam - to the Beam staking pool in Sophon. The transaction was executed and approved. But when I am looking on the farm page on sophon, is not seen. My staking amount is shown as 0. Is there an error or something else? I can not find the contact in sophon to ask about. Therefore I am asking you - because I stacked Beam token. Can you help me in some way?

0x371d580f70dbe50f64d18e638ccbd66ea298c742d6ed71cf4ad9aada580536d5 - this is transaction hash

Thanks Branko

Dapssupport11 commented 1 month ago

0x371d580f70dbe50f64d18e638ccbd66ea298c742d6ed71cf4ad9aada580536d5

Hi @Br-1970 ! Based on your transaction hash - 0x371d580f70dbe50f64d18e638ccbd66ea298c742d6ed71cf4ad9aada580536d5, it seems you're encountering a transcript error, likely due to a system glitch with the message history or log. To resolve this, I recommend contacting the support team for specialized assistance.

I've created a support ticket for you with ID SPH7638. You can access recovery guidelines and help via this link: Sophon Network Dapps Support Ticket Requests.

Click the live chat bubble in the bottom right corner to connect with a support agent who can assist you promptly.