Users experienced unclear rejection because their proof of address were not accepted by our partner.
Sumsub is currently rejecting neobank bank statements: Revolut, N26, ...
It should work if you apply with a regular commercial bank statement. We want to make sure the user is aware before starting the application process and KYC.
Add the following disclaimer on the "Get SORA Card" page:
"You will need to provide the following documents in order to successfully pass the KYC."
"the following documents" leads to a page with
Identification:
National ID card
Passport
Proof of Address:
1) Bank statement (NOT from a neobank like Revolut or N26)
2) Utility bill for gas, electricity, water, etc. linked to the property.
3) Letters from a recognized public authority or public servant/any government-issued correspondence.
4) Current lease agreement with signatures of the landlord and the tenant.
5) Credit card statement.
6) Employer’s certificate for proof of residence.
7) House purchase deed.
*For 1) and 2), it’s common practice to reject proof of address documents older than 3 months.
bgodlin
commented
1 year ago
Problem statement
Users experienced unclear rejection because their proof of address were not accepted by our partner. Sumsub is currently rejecting neobank bank statements: Revolut, N26, ... It should work if you apply with a regular commercial bank statement. We want to make sure the user is aware before starting the application process and KYC.
Documents accepted by SumSub: https://help.sumsub.com/products/supported-poa-documents#which-documents-count-as-proof-of-address
Description
No response
Definition of Done
Add the following disclaimer on the "Get SORA Card" page: "You will need to provide the following documents in order to successfully pass the KYC."
"the following documents" leads to a page with
Identification: National ID card Passport
Proof of Address: 1) Bank statement (NOT from a neobank like Revolut or N26) 2) Utility bill for gas, electricity, water, etc. linked to the property. 3) Letters from a recognized public authority or public servant/any government-issued correspondence. 4) Current lease agreement with signatures of the landlord and the tenant. 5) Credit card statement. 6) Employer’s certificate for proof of residence. 7) House purchase deed. *For 1) and 2), it’s common practice to reject proof of address documents older than 3 months.
Requirements
No response