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sora-xor / sora-card

Designing a Better World Through Decentralized Technologies
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[Feature] See rejection reason #98

Closed Tieumsan closed 1 year ago

Tieumsan commented 1 year ago

Problem Statement

Currently users are not provided with enough information to determine the reason their KYC application has been rejected.

Solution

We can receive details from the partner's API. The description received can be shown on the relevant screen.

Platforms

Backend

Client applications

The application should present all potential rejection reasons found within the rejection_reasons object, when handling the status according to the newly presented schema in https://github.com/sora-xor/sora-card/issues/94. This object is an array, with each of its child objects containing a Description field. It's important to list all of these reasons, so implementing scrolling may be necessary.

Web

Mobile

Tieumsan commented 1 year ago

@bgodlin please complete the requirements @spitsynval please add link to the design

bgodlin commented 1 year ago

please complete the requirements

done

Alexey-N-Chernyshov commented 1 year ago

Endpoints \kyc-status, \last-kyc-status. Example KYC result with rejection_reasons:

{
  "kyc_id":"936da01f-9abd-4d9d-80c7-02af85c82222",
  "person_id":"00000000-0000-0000-0000-000000000000",
  "user_reference_number":"1234567890",
  "reference_id":null,
  "kyc_status":"Completed",
  "verification_status":"None",
  "iban_status":"None",
  "card_status":"None",
  "additional_description":"Video verification was rejected",
  "rejection_reasons":[
     {"Description":"The user uploaded screenshots"},
     {"Description":"Your KYC application was rejected"}
  ],
  "update_time":1696494249
}
2bogd commented 1 year ago

@bgodlin we need clarity on what to show to users. Current imp shows hardcoded text: Your application has been rejected. So, do we need to use additional_description instead of hardcoded text and rejection_reasons, use all of them, or just ignore additional_description ?

bgodlin commented 1 year ago

@bgodlin we need clarity on what to show to users. Current imp shows hardcoded text: Your application has been rejected. So, do we need to use additional_description instead of hardcoded text and rejection_reasons, use all of them, or just ignore additional_description ?

@2bogd As it is currently stated in the designs (see https://github.com/sora-xor/sora-card/issues/108#issuecomment-1748746029), you should display both.