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soundcloud / api

A public repo for our Developer Community to engage about bugs and feature requests on our Public API
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Active app being disabled? #242

Closed ponny closed 11 months ago

ponny commented 1 year ago

Title: Active a

Issue found of: 2nd June, 2023

Endpoint(s):

All

Scope(s):

All API functionality, perhaps login too

Expected behaviour:

App and API function as normal

Actual behaviour:

We got this email (see below) about our app being disabled. We have two apps - one for production and one for testing. It's unclear if it's both or a single app is being disabled. Both apps have also been active in the last 3 months so there seems to be some mistake with this process/email too.

Here are our two app IDs:

Can the SoundCloud team please provide some clarity and ideally stop our app from being disabled? If it's just one app, it shouldn't be a problem for the changes/support since we want both apps to be the same anyway.

Hello,

We are reaching out today as you are the registered owner of a SoundCloud application that has been inactive for over 3 months. We’re writing to inform you that as of June 8, 2023, we are revoking access to your application in order to make necessary changes to our platform. As a result you will be unable to access SoundCloud’s API and any apps that use our APIs will no longer work.

We understand that this may be disappointing; however, we need to do this for two reasons: • Recently, we haven’t been able to provide developers with the level of support that you deserve. That includes being able to help you when things go wrong and supporting you when you build amazing things. • More pressingly, we haven’t been able to sustain the level of oversight needed to make sure bad actors aren’t abusing our API. As such, change is necessary in order to protect the artists and fans that use SoundCloud’s services. Rest assured, this is not the final state of our API program - just a temporary reset. We’re working hard to reopen the doors as soon as possible so that you can use our API in the future.

obrhoff commented 1 year ago

It would have been great if you could have been more specific about which key got disabled. Additionally, a notice before disabling it would have been greatly appreciated.

ponny commented 1 year ago

@obrhoff You're having the same issue?

wickeym commented 1 year ago

Hi, I received that same email and I only have one app and it is also active.

Michael

wuq0 commented 1 year ago

Hi, I received the same email, and only have one active app id as well.

SoundCloud team, can you please revisit how you determined which apps are inactive before terminating access? Our app is consistently active.

ponny commented 1 year ago

I was able to get this resolved by going through their usual support. I linked them this issue but you might want to reach out yourself.

thegyppo commented 12 months ago

Even though we had assurances from Soundcloud about not being deleted this app was deleted today.

ponny commented 11 months ago

We're back finally! 🎉

FYI I bugged them here, Twitter, and email. Not sure which one got it over the line.