Password/Email combo won't work

[stormgrass]

I'm running Commento++ 1.8.7 via Cloudron, and it seems to be working well for the most past.

Unfortunately, I have this one weird issue, where I can log into the backend for moderation, settings, etc. But when I try to log into the comment section on a blog where Commento++ is used, I get the notification that my e-mail/password combo is invalid.

Now, it's the very same combo I use to log into the backend, so it's definitely the correct password. I've searched far and wide, but I still can't find anyone who's having the same issue, let alone a solution.

Would be a bundle of gratitude if you could point me to what I'm doing wrong.

[Supernova3339]

Hey there, @stormgrass ! Sorry to hear your having issues. Have you tried inviting a different email? Let me know if that helps. P.S: Easypanel has Commento too!(when PR is merged ofc, and you aren't paying 20$ a month ontop of your VPS)

[v411e]

I have a similar issue and I think I tracked it down to be reproducible in the following situation:

1. Create a new account via comment section with email abc@example.com
2. Login works perfectly fine with this new account
3. Delete the account abc@example.com

Now the mail abc@example.com seems to be burned:

• It is not possible to sign in (obviously, because the account is deleted)
• It is not possible to create a new account with that email (which should be possible)
• Resetting the password for abc@example.com works somehow (mail is send, reset link works), but the account is still deactivated and login fails with error "Invalid email/password combination."

---

So your email address might just have been used already in a deleted account and is burned now. It should be possible to reactivate or delete it completely using queries on the database.