ImportError: libicui18n.so.67: cannot open shared object file: No such file or directory for matrix-synapse container

[ppkhoa]

Playbook Configuration:

My vars.yml file looks like this:

---
# The bare domain name which represents your Matrix identity.
# Matrix user ids for your server will be of the form (`@user:<matrix-domain>`).
#
# Note: this playbook does not touch the server referenced here.
# Installation happens on another server ("matrix.<matrix-domain>").
#
# If you've deployed using the wrong domain, you'll have to run the Uninstalling step,
# because you can't change the Domain after deployment.
#
# Example value: example.com
matrix_domain: ****************

# The Matrix homeserver software to install.
# See `roles/matrix-base/defaults/main.yml` for valid options.
matrix_homeserver_implementation: synapse

# A secret used as a base, for generating various other secrets.
# You can put any string here, but generating a strong one is preferred (e.g. `pwgen -s 64 1`).
matrix_homeserver_generic_secret_key: '******************************'

# This is something which is provided to Let's Encrypt when retrieving SSL certificates for domains.
#
# In case SSL renewal fails at some point, you'll also get an email notification there.
#
# If you decide to use another method for managing SSL certificates (different than the default Let's Encrypt),
# you won't be required to define this variable (see `docs/configuring-playbook-ssl-certificates.md`).
#
# Example value: someone@example.com
matrix_ssl_lets_encrypt_support_email: '******************'
matrix_playbook_reverse_proxy_type: other-traefik-container
matrix_playbook_reverse_proxyable_services_additional_network: traefik
devture_traefik_certs_dumper_enabled: false
devture_traefik_config_certificatesResolvers_acme_enabled: false

# A Postgres password to use for the superuser Postgres user (called `matrix` by default).
#
# The playbook creates additional Postgres users and databases (one for each enabled service)
# using this superuser account.
matrix_synapse_auto_compressor_enabled: true
devture_postgres_connection_password: 'matrix-postgres@*******************'
matrix_architecture: 'arm64'
matrix_nginx_proxy_base_domain_serving_enabled: true
matrix_nginx_proxy_container_labels_additional_labels: |
  traefik.http.routers.wellknown.rule=Host(`{{ matrix_domain }}`) && PathPrefix(`/.well-known`)
  traefik.http.routers.wellknown.entrypoints=web-secure
  traefik.http.routers.wellknown.tls.certResolver=default
  traefik.http.routers.wellknown.middlewares=nginx
  traefik.http.middlewares.nginx.redirectregex.regex=^https://{{ matrix_domain }}/(.*)
  traefik.http.middlewares.nginx.redirectregex.replacement=https://{{ matrix_server_fqn_matrix }}/$${1}
  traefik.http.routers.wellknown.service=matrix-nginx-proxy-web
matrix_nginx_proxy_hsts_preload_enabled: true

matrix_coturn_turn_external_ip_address: ************
matrix_synapse_container_image_self_build: true
matrix_synapse_container_image_self_build_repo: "https://github.com/matrix-org/synapse.git"
matrix_synapse_admin_enabled: true
matrix_synapse_enable_registration: true
matrix_synapse_enable_registration_captcha: true
matrix_synapse_recaptcha_public_key: '*******************'
matrix_synapse_recaptcha_private_key: '*********************'
matrix_synapse_allow_public_rooms_over_federation: true
matrix_mautrix_gmessages_enabled: false
matrix_mailer_sender_address: "me@***********"
matrix_mailer_relay_use: true
matrix_mailer_relay_host_name: "smtp.sendgrid.net"
matrix_mailer_relay_host_port: 587
matrix_mailer_relay_auth: true
matrix_mailer_relay_auth_username: "apikey"
matrix_mailer_relay_auth_password: "*********************"
matrix_synapse_ext_password_provider_shared_secret_auth_com_devture_shared_secret_auth_support_enabled: true
matrix_synapse_ext_password_provider_shared_secret_auth_enabled: true
matrix_synapse_ext_password_provider_shared_secret_auth_shared_secret: '************************'
matrix_mautrix_wsproxy_enabled: true
matrix_mautrix_imessage_appservice_token: '***************'
matrix_mautrix_imessage_homeserver_token: '*****************'
matrix_mautrix_androidsms_appservice_token: '****************'
matrix_mautrix_androidsms_homeserver_token: '*************'
matrix_mautrix_wsproxy_syncproxy_shared_secret: '*************'
matrix_mautrix_wsproxy_bind_port: true
matrix_mautrix_imessage_appservice_bot_username: imessage-bot
matrix_mautrix_wsproxy_syncproxy_database_username: '*******'
matrix_mautrix_wsproxy_syncproxy_database_password: '***************'
matrix_mautrix_wsproxy_syncproxy_database_hostname: 'matrix-postgres'
matrix_mautrix_wsproxy_syncproxy_database_port: 5432
matrix_mautrix_wsproxy_syncproxy_database_name: 'matrix_mautrix_wsproxy_syncproxy'

matrix_synapse_federation_enabled: true
matrix_synapse_federation_domain_whitelist:
- matrix.org
- vector.im
#- gitter.im
matrix_mautrix_whatsapp_enabled: true
matrix_synapse_configuration_extension_yaml: |
  experimental_features:
    msc2716_enabled: true
matrix_mautrix_whatsapp_configuration_extension_yaml:
  bridge:
    encryption:
      allow: true
      default: true
    history_sync:
      backfill: true
    permissions:
      '@khoa:*************': admin
matrix_mautrix_telegram_enabled: true
matrix_mautrix_telegram_configuration_extension_yaml:
  bridge:
    encryption:
      allow: true
      default: true
    history_sync:
      backfill: true
    permissions:
      '@khoa:**************': admin
matrix_mautrix_telegram_api_id: *******************
matrix_mautrix_telegram_api_hash: *************************
matrix_mautrix_facebook_enabled: true
matrix_mautrix_facebook_configuration_extension_yaml: |
  bridge:
    encryption:
      allow: true
      default: true
    history_sync:
      backfill: true
    permissions:
      '@khoa:*******': admin

# (optional but recommended) a room id to a default room
#matrix_sms_bridge_default_room: ""

matrix_mautrix_discord_enabled: true
matrix_ma1sd_enabled: true
matrix_ma1sd_matrixorg_forwarding_enabled: true
matrix_ma1sd_configuration_extension_yaml: |
forward:
  servers:
    - 'matrix-org'
  threepid:
    medium:
      msisdn:
        connectors:
          twilio:
            account_sid: '**************************'
            auth_token: '***************************'
            number: '+1*******************'
matrix_dimension_enabled: true
matrix_dimension_admins: ['@khoa:********', '@dimension:*****']
matrix_dimension_access_token: "****************************"
matrix_bot_matrix_reminder_bot_enabled: true

# Adjust this to whatever password you chose when registering the bot user
matrix_bot_matrix_reminder_bot_matrix_user_password: *************
matrix_bot_matrix_reminder_bot_matrix_user_id_localpart: bot.reminder
# Adjust this to your timezone
matrix_bot_matrix_reminder_bot_reminders_timezone: Asia/Bangkok
matrix_mautrix_signal_enabled: true
matrix_mautrix_signal_configuration_extension_yaml: |
  bridge:
    permissions:
      '@khoa:*********': admin
matrix_bot_chatgpt_enabled: false

# Matrix access token (from bot user above)
# see: https://webapps.stackexchange.com/questions/131056/how-to-get-an-access-token-for-element-riot-matrix
matrix_bot_chatgpt_matrix_access_token: '*********************************'
matrix_client_cinny_enabled: true

Matrix Server:

• OS: [e.g. Ubuntu 22.04.3 LTS]
• Architecture: arm64

Problem description:

After updating the playbook to the latest version, running just setup-all errored out at the end regarding matrix-synapse not started. Checking journal, journalctl -xeu matrix-synapse.service, I got this error:

Sep 20 01:04:34 instance-eu-frankfurt systemd[1]: Starting Synapse server...
Sep 20 01:04:34 instance-eu-frankfurt matrix-synapse[109290]: 43c398ada0e098fc14f77eaf8f4378179de2ec5f2bc767bec9c0e7fbb775902f
Sep 20 01:04:34 instance-eu-frankfurt systemd[1]: Started Synapse server.
Sep 20 01:04:35 instance-eu-frankfurt matrix-synapse[109300]: Starting synapse with args -m synapse.app.homeserver -c /data/homeserver.yaml
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]: Traceback (most recent call last):
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:   File "<frozen runpy>", line 198, in _run_module_as_main
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:   File "<frozen runpy>", line 88, in _run_code
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:   File "/usr/local/lib/python3.11/site-packages/synapse/app/homeserver.py", line 37, in <module>
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:     from synapse.app import _base
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:   File "/usr/local/lib/python3.11/site-packages/synapse/app/_base.py", line 68, in <module>
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:     from synapse.handlers.auth import load_legacy_password_auth_providers
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:   File "/usr/local/lib/python3.11/site-packages/synapse/handlers/auth.py", line 56, in <module>
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:     from synapse.api.ratelimiting import Ratelimiter
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:   File "/usr/local/lib/python3.11/site-packages/synapse/api/ratelimiting.py", line 21, in <module>
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:     from synapse.storage.databases.main import DataStore
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:   File "/usr/local/lib/python3.11/site-packages/synapse/storage/__init__.py", line 34, in <module>
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:     from synapse.storage.databases import Databases
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:   File "/usr/local/lib/python3.11/site-packages/synapse/storage/databases/__init__.py", line 20, in <module>
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:     from synapse.storage.databases.main.events import PersistEventsStore
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:   File "/usr/local/lib/python3.11/site-packages/synapse/storage/databases/main/__init__.py", line 76, in <module>
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:     from .user_directory import UserDirectoryStore
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:   File "/usr/local/lib/python3.11/site-packages/synapse/storage/databases/main/user_directory.py", line 35, in <module>
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:     import icu
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:   File "/usr/local/lib/python3.11/site-packages/icu/__init__.py", line 37, in <module>
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]:     from ._icu_ import *
Sep 20 01:04:36 instance-eu-frankfurt matrix-synapse[109300]: ImportError: libicui18n.so.67: cannot open shared object file: No such file or directory
Sep 20 01:04:37 instance-eu-frankfurt systemd[1]: matrix-synapse.service: Main process exited, code=exited, status=1/FAILURE
Sep 20 01:04:37 instance-eu-frankfurt systemd[1]: matrix-synapse.service: Failed with result 'exit-code'.

Additional context Add any other context about the problem here.

[spantaleev]

Try simplifying your Synapse configuration to ensure it's not one of your customizations that are causing the problem.

We're using the official Synapse container image. Consider reporting this issue upstream.

[ppkhoa]

OK, I disabled the self-build option for synapse, official/pre-built image works:

matrix_synapse_container_image_self_build: false