[lib.cuckoo.core.scheduler] ERROR: The analysis hit the critical timeout, terminating.

[MirrorFeng]

i am new to cuckoo, i submit some exe file to cuckoo,and there is no dynamic analysis, there is no analysis.log, analysis.conf and logs created by cuckoo, the web just show some static analysis result, the nohup.out file show an error: 2017-04-01 15:38:50,648 [lib.cuckoo.core.scheduler] INFO: Task #11: acquired machine guest2 (label=guest2) 2017-04-01 15:38:50,677 [modules.auxiliary.sniffer] INFO: Started sniffer with PID 3569 (interface=vboxnet0, host=192.168.56.103, pcap=/usr/cuckoo-2.0-rc1/storage/analyses/11/dump.pcap) dropped privs to root tcpdump: listening on vboxnet0, link-type EN10MB (Ethernet), capture size 262144 bytes 2017-04-01 15:38:56,908 [lib.cuckoo.core.guest] INFO: Starting analysis on guest (id=guest2, ip=192.168.56.103) 2017-04-01 15:49:06,960 [lib.cuckoo.core.scheduler] ERROR: The analysis hit the critical timeout, terminating. 372 packets captured 372 packets received by filter 0 packets dropped by kernel 2017-04-01 15:49:10,000 [modules.processing.behavior] WARNING: Analysis results folder does not exist at path '/usr/cuckoo-2.0-rc1/storage/analyses/11/logs'. 2017-04-01 15:49:18,031 [lib.cuckoo.core.scheduler] INFO: Task #11: reports generation completed (path=/usr/cuckoo-2.0-rc1/storage/analyses/11) 2017-04-01 15:49:18,245 [lib.cuckoo.core.scheduler] INFO: Task #11: analysis procedure completed i search some ways to solve this problem, like close UAC, make sure the guest can connect to host, but still have this error, i don't know what to do next

[Waffles-2]

First thing to check is can the guest ping the host? and can the host ping the guest?

[MirrorFeng]

the network configure is ok. now,it is ok, i can get logs. but i don't know why i can't get logs before. i just re-installed the cuckoo.