kingkool68
commented
7 years ago Spoke to an online agent at GoDaddy to manually update the administrative contact info of the domain name. .it domain names need special help for transferring.
Case number: 32957004
Full Chat log:
Thank you for contacting Godaddy Sales and Support Chat. My name is Basty. How can I make your day better? Russell at 10:39, Aug 22: I'm tying to update the administrative contact info on one of my domains, dnvr.it Basty at 10:40, Aug 22: Let me go ahead and pull up your account to do some reviews and to ensure that there are no issues.To access your account I will need your 4 digit support PIN.Please provide your PIN with this secure form I am sending you. Basty at 10:40, Aug 22: Basty has sent you a Secure Form: PIN Basty at 10:40, Aug 22: The following Secure Form has been submitted: PIN Basty at 10:41, Aug 22: Thank you. I'll be doing an account review to better help you. I will have some questions along the way. Russell at 10:41, Aug 22: sure Basty at 10:43, Aug 22: are you getting error updating it Basty at 10:43, Aug 22: ? Russell at 10:43, Aug 22: I can't find a way to edit the Contact Info for that domain Russell at 10:44, Aug 22: I also can't unlock the domain if that is what is needed to edit the contact info Russell at 10:44, Aug 22: All I can do is Show Contact info not actually edit it Basty at 10:44, Aug 22: let me check Russell at 10:45, Aug 22: When I try and toggle the domain lock option I get "There was an error processing your request. Please try again." Basty at 10:48, Aug 22: the domain has this trustee service on it, let me see if that is the reason why you cannot update the contact info Basty at 10:50, Aug 22: by the way, you just edit the contact info on the domain right? Basty at 10:50, Aug 22: you will just* Russell at 10:50, Aug 22: right Basty at 10:51, Aug 22: https://dcc.godaddy.com/manage/dnvr.it/settings there is not edit options under the contact info on this page? Russell at 10:52, Aug 22: Nope, only show contact info Russell at 10:53, Aug 22: https://cloudup.com/cHor9FugXES Basty at 10:53, Aug 22: can you send the screenshot to my email, v_leo1864@godaddy.com Basty at 10:53, Aug 22: thank you Basty at 10:53, Aug 22: got it Russell at 10:53, Aug 22: https://cloudup.com/cqxP_0R9OW3 Russell at 10:54, Aug 22: https://cloudup.com/cqjtuTWAc5e Basty at 10:54, Aug 22: thank you, one moment Basty at 10:58, Aug 22: Alright, found the option on how to update the contact information, we just need to send a request to our domain experts to make the changes Russell at 10:58, Aug 22: ok Basty at 10:58, Aug 22: Please fill out this information that I will send to them:
First Name: Last Name: Organization: Address 1: Address 2: City: State/Province: Postal Code: Country: Phone: Fax: Email: Basty at 10:59, Aug 22: that is the new contact info of the domain Russell at 11:01, Aug 22: There ya go: Russell at 11:01, Aug 22: First Name: Spirited Last Name: Media Organization: Spirited Media Address 1: P.O. Box 577 Address 2: City: Great Falls State/Province: VA Postal Code: 22066 Country: USA Phone: (215) 821-8477 Fax: Email: systems@spiritedmedia.com Basty at 11:02, Aug 22: you do not have any fax number? it is required to have all fields filled out. if you do not have one, can we use the phone number instead? Russell at 11:03, Aug 22: Sure use the phone number Russell at 11:03, Aug 22: I don't even know how to send a fax Basty at 11:04, Aug 22: its okay, this is just for the sake of completing the fields required Basty at 11:04, Aug 22: one moment Basty at 11:06, Aug 22: Alright, once I send this request please be advise that our domain experts may need to contact you back for additional information Russell at 11:06, Aug 22: sounds good Basty at 11:07, Aug 22: case number is 32957004, by the way, it shows on the domain that there is a failed autorenewal on it, I can renew this now to avoid this issue again and your transaction will be fast, safe and secure. Russell at 11:07, Aug 22: it's ok Basty at 11:09, Aug 22: Alright, please note that this cannot be renewed manually cause it is a cctld domain name Basty at 11:10, Aug 22: to renew and activate this domain again we need to pay for the renewal fee and the send a request to our domain experts to activate/renew the domain. Russell at 11:10, Aug 22: ok good to know Basty at 11:11, Aug 22: Is there anything else I can assist you? Russell at 11:11, Aug 22: nope I'm all Good.
The domain expires on 2017-09-01 and we want to centralize all of our domains on Hover. The domain points to bit.ly. Access to the GoDaddy account is in 1password. May need additional access to bit.ly.
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