Our system now simply shows users a cryptic error message or e-mail if something went wrong. Have it
(1) Send users a better e-mail or message, with a note saying that they can contact us
(2) Send us a message with a traceback of the error so we can fix it promptly.
The onus now is on the user to contact us when something goes wrong. Not all of them will do it, and may be put off by the errors.
Our system now simply shows users a cryptic error message or e-mail if something went wrong. Have it
(1) Send users a better e-mail or message, with a note saying that they can contact us (2) Send us a message with a traceback of the error so we can fix it promptly.
The onus now is on the user to contact us when something goes wrong. Not all of them will do it, and may be put off by the errors.