Martin Piegay, Confirmed SRE
Martin graduated from Telecom Saint-Etienne in 2016. He started to work as a Backend Engineer before embracing the cloud tech. He joined BlaBlaCar in early 2022.
Damien Bertau, Senior SRE
Damien spent almost 8 years as a system administrator in an outsourcing company in Nantes. He shifted to a DevOps role at Oui.sncf in 2016 and then to a SRE position in 2019 at PeopleDoc. He joined BlaBlacar in early 2022.
Expected time
Standard talk (30min)
Language
[X] French
[ ] English
Abstract
The pitch of our session:
The more reliable the service, the more it costs to operate. Defining the lowest level of reliability that is expected for users : that’s what SLOs are about. Product team and Tech team are responsible to discuss conjointly the service(s) to be tracked and their associated objective(s) to be reached.
During this session, we will present how we built combined SLOs to represent our features and how we gain the adhesion of implied teams. The SLO concept is now shared between the tech and the product team ; it allows to identify range of improvements and help to prioritize backlog items. This presentation will go through the technical challenges we faced, how we setup the processes and finally how we gain teams adoption.
Author's Name
Martin Piegay and Damien Bertau
Author's Bio
Martin Piegay, Confirmed SRE Martin graduated from Telecom Saint-Etienne in 2016. He started to work as a Backend Engineer before embracing the cloud tech. He joined BlaBlaCar in early 2022.
Damien Bertau, Senior SRE Damien spent almost 8 years as a system administrator in an outsourcing company in Nantes. He shifted to a DevOps role at Oui.sncf in 2016 and then to a SRE position in 2019 at PeopleDoc. He joined BlaBlacar in early 2022.
Expected time
Standard talk (30min)
Language
Abstract
The pitch of our session:
The more reliable the service, the more it costs to operate. Defining the lowest level of reliability that is expected for users : that’s what SLOs are about. Product team and Tech team are responsible to discuss conjointly the service(s) to be tracked and their associated objective(s) to be reached.
During this session, we will present how we built combined SLOs to represent our features and how we gain the adhesion of implied teams. The SLO concept is now shared between the tech and the product team ; it allows to identify range of improvements and help to prioritize backlog items. This presentation will go through the technical challenges we faced, how we setup the processes and finally how we gain teams adoption.