Ask the Kit Team for a call to discuss plans for assigning volunteers for helpdesk and kit retrieval

srobo / competition-team-minutes

Minutes from Competition Team meetings

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Ask the Kit Team for a call to discuss plans for assigning volunteers for helpdesk and kit retrieval #199

Closed PeterJCLaw closed 4 years ago

PeterJCLaw commented 4 years ago

From https://github.com/srobo/competition-team-minutes/blob/master/SR2020/2020-01-08.md#specific

RealOrangeOne commented 4 years ago

Have sent as an email, as things like this generally get lost in Slack.

I think we can consider this issue closed once a decisions been made.

PeterJCLaw commented 4 years ago

Having now imported tasks, there are some others which are very much related to team-kits (https://github.com/srobo/tasks/issues?q=is%3Aopen+is%3Aissue+label%3A%22A%3A+Team+Kits%22+milestone%3A%22SR2020+Competition%22). It would be great if the Kit team could take those tasks too.

RealOrangeOne commented 4 years ago

I've sent a follow up email asking for comments on the tasks repo too.

RealOrangeOne commented 4 years ago

I had a chat with @TomWheal this evening, the outcome was:

Those assigned to helpdesk should have a working knowledge of the kit, and how to use it.
"Team Kits" label is fine for separating issues, but as always, if someone sees an issue and can help, they can / should. It's not the competition team's task list!
Those assigned to helpdesk should not be the ones handing out batteries, there should be a (perhaps physical) divide
Tom, if available, will take the "Head Helpdesk" role. Remaining committee / team members should be scheduled as usual, however a skew towards kit-related roles is probably ideal.

PeterJCLaw commented 4 years ago

Thanks, that mostly sounds good.

Those assigned to helpdesk should not be the ones handing out batteries, there should be a (perhaps physical) divide

I'm surprised and a little concerned about this. What's the rationale for this?

It strikes me that this is going to mean that a lot of requests for batteries will get the response "I can't help with that, go over there (pointing along the desk)" as well as mean that two volunteers are now needed to permanently sit at Helpdesk where previously only a single one was needed. Moreover the person sat handing out batteries will have very little to do but be unable to actually help teams.

Previously we have had a pot of batteries at Helpdesk and allowed any volunteer there to hand them out. I'm not aware that there have ever been issues with this.

TomWheal commented 4 years ago

I'm surprised and a little concerned about this. What's the rationale for this?

There were times last year where there was such a big queue for batteries it was causing a firerisk, becasue all the volenteers were busy handling technical problems with teams. Moving the technical help of the help desk will help with this as well, so its likley batteries will still be available on the help desk.

This probably isnt the issue to discuss this in, as it is more relevent to how the help desk is run.

PeterJCLaw commented 4 years ago

This probably isnt the issue to discuss this in, as it is more relevent to how the help desk is run.

:+1: --> https://github.com/srobo/tasks/issues/524