Customer Questions - Sprint Cycle One

[ssh24]

Data Questions:

• Are the surrounding resorts open to sharing data with you?
• Do you have any data on how lodging guests arrived?
• Depending on availability of data, do you have data on road conditions? Flight pricing etc?
• Do you have data on customer retention? Can you identify returning customers for lessons? Can you identify new customers?
• Do you collect customer feedback after a lesson is complete? If so what data is collected?

Demand Questions:

• Do you have additional data related to the following topics (daily if possible):
  • Was the data previously provided complete? We see there are no lessons in Dec 2014 / 2015 - what caused that?
  • Weather Conditions:
  • Temperature?
  • Precipitation type (rain, snow, sleet, etc) and quantity (mm)?
  • Visibility levels?
  • Snow type / quality?
  • Consistency of snowfall?
  • Lessons:
  • Structure (length, daily/weekly, number of people)
  • Cost breakdown? Costs by lesson types (Private, Semi, Group, Kids, Adults, etc)?
  • Pricing packages?
  • Scheduling: Time of week? Time of day?
  • Number of customer cancellations? Reasons?
  • Number of lesson cancellations? Reasons?
  • Facilities:
  • What snow-making capabilities do you have?
  • Average lift wait times by day? Max/Min wait times? Distributions of wait times?
  • Number of ski trails?
  • Number of ski trails open?
  • Demographics:
  • Age
  • Gender
  • Nationality
  • Income

[ssh24]

Everyone please make sure to leave your questions here by 1pm tomorrow, Sept 26th. I will consolidate them and group them into the main comment.

[ngilmore]

Demand Questions: (Based on our understanding of demand for ski lessons)

• Do you have additional data related to the following topics (daily if possible):
  • Was the data previously provided complete? We see there are no lessons in Dec 2014 / 2015 - what caused that?
  • Weather Conditions:
  • Temperature?
  • Precipitation type (rain, snow, sleet, etc) and quantity (mm)?
  • Visibility levels?
  • Snow type / quality?
  • Consistency of snowfall?
  • Lessons:
  • Structure (length, daily/weekly, number of people)
  • Cost breakdown? Costs by lesson types (Private, Semi, Group, Kids, Adults, etc)?
  • Pricing packages?
  • Scheduling: Time of week? Time of day?
  • Number of customer cancellations? Reasons?
  • Number of lesson cancellations? Reasons?
  • Facilities:
  • What snow-making capabilities do you have?
  • Average lift wait times by day? Max/Min wait times? Distributions of wait times?
  • Number of ski trails?
  • Number of ski trails open?
  • Demographics:
  • Age
  • Gender
  • Nationality
  • Income

[gtklefevre]

Questions:

1. Are the surrounding resorts open to sharing data with you?

2a. Do you have any data on how lodging guests arrived? 2b. Depending on availability of data, do you have data on road conditions? Flight pricing etc?

3. Do you have data on customer retention? Can you identify returning customers for lessons? Can you identify new customers?

4. Do you collect customer feedback after a lesson is complete? If so what data is collected?