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ssolovey / ecp

ECP - Ecommerce project based on Magento
Open Software License 3.0
1 stars 0 forks source link

no notification to new user #340

Closed ssolovey closed 8 years ago

ssolovey commented 8 years ago

When user added to the current buyete.com they are not receiving confirmation email.

It is about current production not development.

SkyLark commented 8 years ago

I just created a new user from Admin page and I've recieved the welcome mail.

I'd like to remind the rules:

  1. The User is created manualy on Admin page.
  2. While new User profile setup the following fields should be selected -

image

I suppose that there was a mistake while user profile setup. I dont see any technical issues here.

Please ask customer to check again according to the rules we have. If it's ok just close the issue.

ssolovey commented 8 years ago

I think the proper way of testing is to use official form for regular user. Regular new user can't access admin page.

SkyLark commented 8 years ago

We never had a feature that the user could automatically register. The form that you a talking about is just to notify the Admin that a new user wants to register. Only Admin can add user to the system. And if Admin checks the "Send Welcome Email" checkbox the User will get a welcome mail.

SkyLark commented 8 years ago

I mad some investigation and test on Cutomer's admin panel.

The notification mail comes to this address -

image

I tested the functionality by replacing this address with mine and I received a notification about new user.

SkyLark commented 8 years ago

the issue was resolved. It turned out that the customer used a wrong mail address