stacks-archive / blockstack-browser

The Blockstack Browser
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ID getting hung up when using apps/unable to use apps #2028

Open ryanarndtcm opened 4 years ago

ryanarndtcm commented 4 years ago

This is coming in from a user in support who has been sent a link to this issue to add to. I will add anything else in here that they send to support.

Hi I have contacted Dmail on Twitter to explain that the scrypt do not load after login and this is they reply:

Thanks for your feedback, sometimes users are facing this issue because of many reasons, the identity creation process is happening on Blockstack browser side, this is why we couldn’t figure out the exact error. We are recommending to clear the browser cache and recheck again.

Can you sort it ease. Thank you.

I am using Chromebook and I have cleared the history and cookies

image

Dmail is correct that it takes time for the IDs to register on the blockchain. Are you still facing this issue? If so, I would suggest resetting the browser and signing in again with your Secret Recovery Key. You can reset the browser by going to browser.blockstack.org and going to Settings > Reset Browser. Thank you,

I did that several time

timstackblock commented 4 years ago

https://github.com/blockstack/blockstack-browser/issues/1985