search

standardnotes / forum

Support from other community members. For 1-on-1 help, please contact help@standardnotes.com.
https://forum.standardnotes.org
196 stars 9 forks source link

Stuck at Generating Keys after clearing cookies #1218

Closed Zethson closed 1 year ago

Zethson commented 3 years ago

Describe the issue Webapp is stuck at image

forever without any error message.

To Reproduce Steps to reproduce the behavior:

  1. Login and use standardnotes.
  2. Delete cookies
  3. Attempt to login

Expected behavior Key generating in seconds.

Desktop (please complete the following information):

jimnyo commented 3 years ago

@zethson and @JaspalSuri, did this ever get resolved? i have the same issue.

jimnyo commented 3 years ago

nvm i found in another thread--clearing cache and Standard Notes cookies worked for me

Zethson commented 3 years ago

I switched to the Desktop app...

JaspalSuri commented 3 years ago

Hi @Zethson & @jimnyo, sorry for the delayed response. Clearing the Cookies and Site data terminates the session and should reset the web app (I tested it again just now). There was an issue where this didn't always happen, but was fixed in an update (in v.3.6.6) sent out three days ago. It's strange that you ran into the same issue @jimnyo, but perhaps clearing out the cache helped finally resolve this issue. Please let us know if you run into it again and have to clear out the cache again.

grapenut5 commented 2 years ago

I just want to chime in and say this same thing happened to me this morning. I cleared my browser cache/history (StandardNotes tab was open at this time, not sure if that matters). When I refreshed page I was presented with the same message above and the screen just hung on Generating Keys... After reading this post I closed the tab and cleared cookies/site data for StandardNotes in Firefox. I was then able to login successfully.

StandardNotes v3.10.0 Firefox v97.0 (64-bit) MacOS Monterey v12.2.1

moughxyz commented 2 years ago

Right if you clear your browser data, depending on the browser, it might delete your localStorage but not your IndexedDB. Which means your notes will remain in your browser (IndexedDB), but your keys will be deleted (localStorage).

raleighlittles commented 2 years ago

I just ran into this issue for the first time when downloading and trying to run an AppImage version of Standard Notes, on Ubuntu 22.

moughxyz commented 1 year ago

Dupe of https://github.com/standardnotes/forum/issues/1666, which is now fixed.