[Help Wanted] Cloudlink backup fail

Pistoleer commented 2 years ago

Describe the issue Up until July this year Cloudlink was performing backups to my Google account. I happened to look today and saw nothing since July 6.

To Reproduce Steps to reproduce the behavior: I have triggered a new backup. I get this message: "A backup has been triggered for this provider. Please allow a couple minutes for your backup to be processed." Nothing appears in my backup folder.

I have installed the OneDrive extension and triggered a backup. Same message, nothing happens.

Desktop (please complete the following information):

OS: macOS Big Sur 11.6
Browser: Safari
Version 15.0

Additional context This seems to have been working, not stops. Reloading StandardNotes did not solve the problem, neither did the standard turn off, wait, reboot, restart etc.

effieeee commented 2 years ago

Hi @Pistoleer, there was indeed an issue with CloudLink backups early in July, though a fix for that was also released within the month. For some affected users, reinstalling the Google Drive/OneDrive backup integration fixed the issue as well, so I just wanted to clarify if you've tried this too?

Please also let me know your Extended account email by sending it to us at help@standardnotes.com. Your Extended account email is the email address you used when purchasing your subscription.

karolsojko commented 2 years ago

Hi @Pistoleer and thank you for your feedback.

I think this should be fixed now. Could you check if tomorrow's backup went through?

myreli commented 1 year ago

It seems like this issue is unlikely to receive more interaction, so I'll close it.

(This is a community effort to triage older issues in the forum. If this was a mistake please feel free to re-open the issue.)

standardnotes / forum

[Help Wanted] Cloudlink backup fail #1428