Android app crashes to blank screen a few seconds after opening

[TomWaitsForNoMan1]

Since this morning, every time I try to open the Standard Notes app on my android phone, I can see the list of notes and can open notes as normal, but after a few seconds the entire screen goes blank and I can no longer interact with the app unless I force close it from the task switcher and reopen. At which point the same problem occurs after a few seconds.

I have tried clearing the cache as well as uninstalling and reinstalling the app, but the problem persists. The desktop Windows app is working as normal.

I am on a Samsung Galaxy S20+ with all software up to date

[krisboud]

I have been getting the same thing since Wednesday November 10th 2021 on my iPhone 12.

Aldo tried uninstalling and reinstalling, no luck.

[effieeee]

Hi @TomWaitsForNoMan1 and @krisboud, I'm very sorry for the inconvenience. I've noticed other reports of this too, and we'll need to investigate further, so in case this is an account specific issue, please let me know your account email by sending us an email at help@standardnotes.com.

[Consoledotlog]

Don't mean to pile on needlessly but the app is doing the same thing with both my Galaxy s10e & Tab s7, both running Android 11 / one ui 3.1

[TomWaitsForNoMan1]

Hi @TomWaitsForNoMan1 and @krisboud, I'm very sorry for the inconvenience. I've noticed other reports of this too, and we'll need to investigate further, so in case this is an account specific issue, please let me know your account email by sending us an email at help@standardnotes.com.

Thanks, I just emailed

[plunkets]

For information, I had the same bug 7 hours ago with the last version but now I don't.

[kaktusztea]

I sent my account email to the address what @jbeldia gave and now it works again since ~ an hour. Thanks for the fix 👍🏻

[TomWaitsForNoMan1]

I sent in my email yesterday but I still have the problem. Haven't received any app updates since then either

[kaktusztea]

I was happy too early. After a few hours the black screen comes again 🙁

[moughxyz]

Please get 3.9.3 from here while we wait for Apple and Google to approve:

https://play.google.com/apps/testing/com.standardnotes https://testflight.apple.com/join/H61MmmCA

Let me know if that fixes the issue.

[zzzpppzzz]

I am having the exact same problem as well. However, I am on iOS. Happens on both of my iOS devices. Two different devices. One on iOS 14 and one on iOS 13. (Doesn't happen on my Windows PC)

Also, the latest versions, 3.9.2 and 3.9.3 do not fix the issue. The exact same issue persists.

(Also, I am unable to enable error reporting as I can not get into the menu before the screen goes blank)

I believe the problem only started happening about a week ago.. so maybe the 3.9.1 update changes introduced the issue

[moughxyz]

@zzzpppzzz Can you email me your account email? You can also join our Discord and DM me there.

[rutger1140]

Same here. iOS version 3.9.3 doesn’t work and crashes on launch.

[moughxyz]

[Commenting in case you end up here from a search engine] If you encounter a blank white screen on Android, be sure to upgrade your Android System Webview package from the Play Store: https://play.google.com/store/apps/details?id=com.google.android.webview&hl=en_US&gl=US&pli=1

In most cases this should fix the issue.