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Can't log in after clearing browser data in firefox #1887

Closed William6868 closed 1 year ago

William6868 commented 3 years ago

I cleared all browsing data on firefox. I got back to the https://app.standardnotes.org/ tab and I have this message: " Authentication Required Restore Keychain We've detected that your keychain has been wiped. This can happen when restoring your device from a backup. Please enter your account password to restore your account keys. "

After entering my password and clicking on the "Submit" button the button changes to gray and its text changes to "Generating Keys..." and it's stuck there. The button is still clickable but nothing happens also after clicking it.

Desktop (please complete the following information):

JaspalSuri commented 3 years ago

Hi @William6868, I'm sorry to hear that.

Please try the following:

  1. Open the developer tools by right-clicking on anywhere on the page and then click on Inspect Element.
  2. Click on the Storage tab.
  3. Expand each item
  4. Check all of the items at the lowest levels by clicking on each one and then click on the items that appear on the right (if there are any) and delete them.
  5. Reload the page after this is complete.

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William6868 commented 3 years ago

Hi @JaspalSuri ,

I think it's important to mention that I've used only the online version (https://app.standardnotes.org/) for free. I'm already very worried that clearing the browser's data has actually deleted all my notes and content. I don't have any backup for these notes and I have there very precious data. The reason I chose standardnotes was because of the claim for the longevity of the content.

Are you sure deleting all the storage content won't make my situation unrecoverable?

Is the data itself saved on the StandardNote's server?

Thank you very very much!!!

JaspalSuri commented 3 years ago

Hi @William6868,

That ultimately depends on whether you signed up with an account (which is free). If you haven't, then you shouldn't clear anything and wait for a fix to be made available. If you've signed up with an account, you can press ctrl+shift+P (on Windows) or command/cmd+shift+P (on macOS) to load a private browsing window in Firefox, revisit the web app, and then sign in again.

William6868 commented 3 years ago

Hi @JaspalSuri ,

When visiting the web app from a private browsing window I get this message: "Unable to load local database. Please restart the app and try again."

Is there a way for me to try and save a local backup somehow?

JaspalSuri commented 3 years ago

If that appears before you're able to sign in you can click past those messages. Since it's a private session it won't start with any data.

Do you have an account with us?

Is there a way for me to try and save a local backup somehow?

I'll ask the dev team about this. If you're able to backup the Firefox app and its contents, I would suggest doing that now just in case.

William6868 commented 3 years ago

I'll ask the dev team about this. If you're able to backup the Firefox app and its contents, I would suggest doing that now just in case.

@JaspalSuri that was my intention... :-) Waiting for your answer on that before I try anything.

In the private window I've clicked OK a few times on those messages and It got me to the app but it's all empty and and writes "Loading notes..." I didn't enter username nor password...

JaspalSuri commented 3 years ago

So does this mean that you don't have an account with us or that you haven't signed in yet? It should be safe to sign in.

It got me to the app but it's all empty and and writes "Loading notes..."

Hmm, it shouldn't say that. It doesn't happen in Chromium-based browsers.

William6868 commented 3 years ago

@JaspalSuri I don't understand. you wrote:

If that appears before you're able to sign in you can click past those messages. Since it's a private session it won't start with any data.

Isn't that what I've experienced? It didn't give me a place to enter username nor password. I clicked "ok" a few times and then I got into the app where it's all empty and and writes "Loading notes..."

Have you asked the Dev team for ways of making a backup?

JaspalSuri commented 3 years ago

It didn't give me a place to enter username nor password. I clicked "ok" a few times and then I got into the app where it's all empty and and writes "Loading notes..."

If you click on the Account button that's located in the bottom-left corner, it should let you sign in after you click on Sign In.

Have you asked the Dev team for ways of making a backup?

I haven't yet as I wanted to see if you had an account. It looks like you might not have an account, so I'll check in with them right now.

William6868 commented 3 years ago

@JaspalSuri I found the Account button as you described and I logged in in the private window but still no notes.

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JaspalSuri commented 3 years ago

Hi @William6868,

It appears that you were using the app without an account (or at least without being signed in), and then cleared the browsing data which deleted all of the locally stored data, including your notes.

I'm afraid that there isn't a way to recover your data unless you happened to make daily bootable backups of your system and can access an older snapshot of Firefox and the local data that's tied to it.

William6868 commented 3 years ago

You're giving me fever here 0_0

How can we check if I used it with or without signing in? Can I PM you somehow my email to check?

I'm devastated!

JaspalSuri commented 3 years ago

Hi @William6868,

I'm sorry for the scare. There might be a chance that your account still has your notes, if you were signed in while they were created and saved. It turns out that the Private Browsing Session in Firefox won't load a user's notes. (It does work in Chromium-based browsers, though, hence why I arrived at the other conclusion earlier.)

Feel free to email us at help@standardnotes.org or standardnotes@protonmail.com and include the email of your notes syncing account so that way we can check to see if your account contains any notes. Though a much faster way to check would be to sign into another browser (such as Google Chrome, Vivaldi, Microsoft Edge, SRWare Iron, Pale Moon, Firefox ESR, Waterfox, etc.) to see if your account contains any notes.

myreli commented 1 year ago

It seems like this issue is unlikely to receive more interaction, so I'll close it.

(This is a community effort to triage older issues in the forum. If this was a mistake please feel free to re-open the issue.)