Can't sync over VPN - Githubissues

ThoughtMonster commented 6 years ago

'Can't connect to server' error when using VPN. Is that meant to be a limit?

moughxyz commented 6 years ago

This definitely isn't anything on our end. Lots of users use us over a VPN without issue. Are you able to access our website when you're connected to the VPN?

ThoughtMonster commented 6 years ago

Hi, thanks for the email. Yes, while connected to the VPN, I can log into my account through the website. But the app says it can't connect to the server. It's the same account - I only have the one account. So I don't understand it. But it's useful to know that it's not your restriction. Thank you!

ThoughtMonster Seattle, WA

“It is better to be hated for what you are than to be loved for what you are not." —Andre Gide

Apr 2018 20:02 by notifications@github.com mailto:notifications@github.com:

This definitely isn't anything on our end. Lots of users use us over a VPN without issue. Are you able to access our website when you're connected to the VPN?

— You are receiving this because you authored the thread. Reply to this email directly, > view it on GitHub https://github.com/standardnotes/forum/issues/199#issuecomment-381818640> , or > mute the thread https://github.com/notifications/unsubscribe-auth/AkqK5-FCsFJjYaa2nPRAAImTmlmlxgE_ks5tpVtegaJpZM4TXFMg> .

moughxyz commented 6 years ago

Well if you can log in, then you should be able to sync. It's the same server. There might be something else going on. And it's only when the VPN is enabled that you see this issue?

philiptruax commented 6 years ago

It's actually very common for VPNs to block ports as a measure of protection against spam. So if SN uses either a non-standard port or something aside from standard web ports it's very likely blocked by the VPN provider.

moughxyz commented 6 years ago

We only use HTTPS (443) for our server..

standardnotes / forum

Can't sync over VPN #199