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[Help Wanted] Login Fails #2385

Closed mark-schuegraf closed 1 year ago

mark-schuegraf commented 1 year ago

Describe the issue Login via the MacOS desktop client v.3.136.3 fails with error message "Unknown Error."

To Reproduce Steps to reproduce the behavior:

  1. Install the client. I tried downloading directly from GitHub releases both the ARM64 build and Intel build (which I subsequently emulated using Rosetta 2). I also tried installing via homebrew.
  2. Open the client and use the login form to attempt sign-in. To this end, I tried the credentials of my work and private standardnotes accounts. The same credentials work when using desktop clients on other machines and the web client on this machine.
  3. See error "Unknown Error"

Expected behavior After providing valid credentials, I am logged in to my account and can sync notes.

Desktop (please complete the following information):

Additional context

effieeee commented 1 year ago

Hi @mark-schuegraf, can you contact us at help@standardnotes.com using your Standard Notes account email? I can continue assisting you from there as well!