search

standardnotes / forum

Support from other community members. For 1-on-1 help, please contact help@standardnotes.com.
https://forum.standardnotes.org
196 stars 9 forks source link

[iOS] Crash on opening the app #2437

Closed aramisf closed 1 year ago

aramisf commented 1 year ago

Describe the bug

The iOS app (build 1.345.1) is crashing on iOS 14.4.2 on an iPhone Xr. The issue was first observed on build 3.142.8.

It also happens if I try the browser version on the phone. That's not actually my main use case, but I decided to give it a try in order to gather more information.

I've tried on Firefox 109.0 (25841) and on Brave 1.46.2 (23.1.10.20), and they both bring me a blank screen when I visit app.standardnotes.com. It doesn't matter if I use the private mode, the issue happens on both sides.

Could it be related to the iOS version?

To Reproduce Steps to reproduce the behavior:

  1. Install the app, if it is not installed already
  2. Tap on it's icon to open it
  3. See a completely blank screen

For browser mode:

  1. Open the browser and enter app.standardnotes.com in the URL input field.

Expected behavior The app opens normally as expected.

Screenshots

https://user-images.githubusercontent.com/452174/216582806-f1489d77-0a15-4c69-b3d0-c5a04999b9cf.mp4

https://user-images.githubusercontent.com/452174/216582814-3105e424-f23f-482c-88df-28021297d185.mp4

Smartphone (please complete the following information):

Additional context I've tried using wifi, data, turning VPN on and off. Network does not seem tobe related.

BobWs commented 1 year ago

Same problem with standardnotes on iOS 14.4.2 also only a blank screen when opening the app. Reinstalled it a few times but it still isn’t working!

zzzpppzzz commented 1 year ago

I am also having this exact same issue. iOS 14 as well..

Really would love a fix as app is completely unusable for me at the moment.

moughxyz commented 1 year ago

Thanks for reporting, this is now fixed here: https://github.com/standardnotes/app/commit/088804dee1764ee18893d7f1b809075cb68b1f57

The fix will be available on the web app (https://app.standardnotes.com/) in about one hour, and will be available on the mobile apps as an update early next week. Note that the web app and mobile app are exactly identical.

aramisf commented 1 year ago

@moughxyz thank you so much for the quick response and resolve the issue. The new version is working great! I'm very happy to be able to use the app again :D