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Windows: Desktop window completely blank coming out of standby 3.181.4 #3339

Closed andy-goryachev closed 5 months ago

andy-goryachev commented 11 months ago

Describe the bug Application window is completely blank coming out of Windows standby mode. Windows 10, desktop app version 3.181.4

To Reproduce Steps to reproduce the behavior:

Expected behavior Expeect to see the application window.

Screenshots to be attached

Desktop (please complete the following information):

Additional context

  1. Started happening around 1-2 months ago?
  2. I am a paying customer
andy-goryachev commented 11 months ago

screenshot (white on white):

2023-11-09 12_08_36-Standard Notes

effieeee commented 11 months ago

HI @andy-goryachev, can I ask you to try a clean reinstall of the app as an initial step? You can do this by following the uninstallation instructions first, then download the latest installer again from our website's homepage.

andy-goryachev commented 11 months ago

Thank you for a prompt response!

Looks like it might have been fixed in 3.181.23. Let me monitor this for a couple of days, I'll close the ticket if the issue won't reappear.

andy-goryachev commented 11 months ago

The problem disappeared in 3.181.23

andy-goryachev commented 11 months ago

Nope, still happens.

effieeee commented 11 months ago

I see, though thank you for trying out the initial step. Do you currently have a passcode lock enabled on the app? If so, can I ask you to test if this occurs even without the passcode enabled? I'm wondering if it might be an issue with the passcode authentication box after the computer comes out of standby mode

andy-goryachev commented 11 months ago

I don't have passcode lock enabled.

Is it possible to see the history of local updates? This might help identify a change which caused the problem. I think it all started either with the update to 3.181.4 or perhaps an earlier one, but I am not sure.

andy-goryachev commented 10 months ago

The plot thickens: occasionally the app comes up completely blank after it stays minimized for a while. 3.181.24 on Windows 10

effieeee commented 10 months ago

I see, after the app goes into a blank screen, can I ask you to try checking the console in the developer tools for any error output that might help the team figure out the cause of the issue?

image

image

andy-goryachev commented 10 months ago

@effieeee I think you might have misunderstood the problem. The problem is that the window is completely blank, no UI elements are visible, no right click context menus are possible. It is a desktop version, I cannot use the browser to open the console or dev tools.

Let me attach a screenshot that captures the surrounding area:

2023-11-22 10_26_03-Program Manager

effieeee commented 10 months ago

Hi @andy-goryachev, my apologies, I was under the impression that the developer tools might still be accessible through the top menu, or via the Ctrl + Shift + I shortcut. However, there was actually a recent confirmed issue on Windows which caused a blank screen on initial launch during one of the updates. This was subsequently fixed on v3.181.32, as mentioned in #3363. Can I ask if your issue still persists on that version?

andy-goryachev commented 10 months ago

thank you. let me check.

andy-goryachev commented 10 months ago

came out of sleep with a blank screen again. 3.181.35

andy-goryachev commented 10 months ago

It is possible that what triggers the issue is minimizing the application before putting the machine on standby.

The length of standby is also important: if I put the machine on standby and wake it up after a few seconds the issue cannot be reproduced, with or without minimized window.

andy-goryachev commented 9 months ago

Still happens with 3.183.25

Curiously, the app says (in the main menu -> Updates) "Latest version 3.183.22"

andy-goryachev commented 8 months ago

Would it be possible to assign someone to this issue please? I am a paying customer, and it still happens with 3.187.3 on

Edition Windows 10 Pro Version 20H2 OS build 19042.1052 Experience Windows Feature Experience Pack 120.2212.2020.0

effieeee commented 8 months ago

Hi @andy-goryachev, it's been a while, I do apologize that we were never able to follow up on this. I'll re-test this on the latest version as well, but just to make sure that I'm not missing anything while testing, do you also have the Minimize to tray on close option enabled?

image

andy-goryachev commented 8 months ago

Minimize to tray on close option is always disabled (off).

effieeee commented 7 months ago

Hi @andy-goryachev, just a short update on this, I'm afraid I haven't been able to reproduce this yet on the latest version, both with minimize to tray enabled and disabled. I also tried lengthening the standby time considerably, covering more than 12 hours, though the app window still appears normal after coming back on from standby.

While the developer tools can't be summoned through the top menu when the window is blank, I wanted to check if using the shortcut Ctrl + Shift + I can still bring it up on your end? I'd like to know if the app is completely unresponsive, to the point that even the developer tools can't be accessed.

andy-goryachev commented 7 months ago

Ctrl + shift + I does nothing.

I can only close it via the popup menu in the task bar.

andy-goryachev commented 7 months ago

I am trying to find exact scenario to reproduce. It's always minimized, but sometimes it come back after standby alive. I wonder if it starts happening when the computer goes through more than once standby cycle?

effieeee commented 7 months ago

Hmm, alright, let me see if I can test this with multiple periods of standby within a day, though you also mentioned that the standby period can't be too short, is that right?

andy-goryachev commented 7 months ago

Thank you @effieeee for continuing effort and sorry it takes too long. We have bugs that live in JBS for decades...

A single short standby period does not seem to reproduce the issue. Sometimes a single overnight standby period does not seem to reproduce. Perhaps it's the multiple standby periods which include a wake cycle where the app is not maximized and in fact never touched?

andy-goryachev commented 7 months ago

One more thought: it started happening around a specific date. Perhaps there was a change in the platform (is this Electron?) that caused it?

effieeee commented 7 months ago

I'll keep that in consideration as well, but reverting to a version of Electron from that far back is no longer an option I'm afraid.

andy-goryachev commented 7 months ago

I know, I know. Not reverting, but possibly take a look at the history and maybe look in the other projects for the signs of similar bugs?

andy-goryachev commented 7 months ago

More info: had the app maximized and edited a note Saturday Last modified: Sat Feb 24 2024 10:12:27 AM the app was not maximized or used on Sunday. This Monday came back to a blank screen.

So perhaps it needs two standby cycles and no activity in between to reproduce?

effieeee commented 7 months ago

Hmm, ok, will try it out this way and give you an update!

andy-goryachev commented 7 months ago

One more data point:

effieeee commented 7 months ago

Hi, so far I haven't reproduced it with two standby cycles, but am I correct in understanding that this recent incident you recorded happened on a fresh boot of the device? That is, the device did not come from standby before you relaunched the app in the first step?

andy-goryachev commented 7 months ago

fresh boot: no. this is a desktop machine that stays on for months, going to standby at the end of each day.

is there a command line setting which would enable logging to a file, or maybe a special build that does it?

effieeee commented 6 months ago

Hmm, if you open the data directory on the app as shown below, there is a folder named logs, which will contain log files for the app.

image

andy-goryachev commented 6 months ago

Thank you. There is nothing interesting in the main.log except for update activity.

Here is the portion of the log that covers two most recent events when the app wndow came out blank: Mar/2 and Mar/5:

[2024-02-21 13:24:40.832] [info]  Checking for update
[2024-02-21 13:24:41.986] [info]  Checking for update (already in progress)
[2024-02-21 13:24:42.319] [info]  Found version 3.191.4 (url: standard-notes-3.191.4-win.exe, standard-notes-3.191.4-win-x64.exe, standard-notes-3.191.4-win-ia32.exe)
[2024-02-21 13:24:42.325] [info]  Downloading update from standard-notes-3.191.4-win.exe, standard-notes-3.191.4-win-x64.exe, standard-notes-3.191.4-win-ia32.exe
[2024-02-21 13:24:42.353] [info]  Cached update sha512 checksum doesn't match the latest available update. New update must be downloaded. Cached: 4kyQgLRvWw/Z1UMYYS/FYAIqflRBruRhUwpaZNlqrXCavH4VANEW/WV2Fa+dCzMeigKMsd9jPCGF4vs6hgztTg==, expected: ERe6gN2r3ZQ9ouxSUWXb7VZ8k2be5o80jGEB0VpIXTUBdT8y/1HZL2CHQMh30Lpbb8BxJumMMLR63LFvpY1k8A==. Directory for cached update will be cleaned
[2024-02-21 13:24:42.358] [warn]  disableWebInstaller is set to false, you should set it to true if you do not plan on using a web installer. This will default to true in a future version.
[2024-02-21 13:24:42.359] [info]  Download block maps (old: "https://github.com/standardnotes/app/releases/download/@standardnotes/desktop@3.187.3/standard-notes-3.187.3-win.exe.blockmap", new: https://github.com/standardnotes/app/releases/download/@standardnotes/desktop@3.191.4/standard-notes-3.191.4-win.exe.blockmap)
[2024-02-21 13:24:42.408] [info]  PackageManager[Info]: received sync event for: Extensions (undefined) (deleted: false), CloudLink (1.3.1) (deleted: false), Folders (1.3.8) (deleted: false), 2FA Manager (1.2.4) (deleted: false)
[2024-02-21 13:24:42.943] [info]  File has 4725 changed blocks
[2024-02-21 13:24:42.953] [info]  Full: 226,350.34 KB, To download: 98,374.72 KB (43%)
[2024-02-21 13:24:50.204] [info]  Differential download: https://github.com/standardnotes/app/releases/download/@standardnotes/desktop@3.191.4/standard-notes-3.191.4-win.exe
[2024-02-21 13:24:50.369] [info]  Redirect to https://objects.githubusercontent.com/github-production-release-asset-2e65be/75675698/09110d03-2adc-4599-b6ee-f47d09326fc6
[2024-02-21 13:25:22.200] [info]  PackageManager[Info]: received sync event for: Extensions (undefined) (deleted: false), CloudLink (1.3.1) (deleted: false), Folders (1.3.8) (deleted: false), 2FA Manager (1.2.4) (deleted: false)
[2024-02-21 13:25:51.034] [warn]  Signature validated using only CN Standard Notes Ltd.. Please add your full Distinguished Name (DN) to publisherNames configuration
[2024-02-21 13:25:51.037] [info]  New version 3.191.4 has been downloaded to C:\Users\andy\AppData\Local\@standardnotesinner-desktop-updater\pending\standard-notes-3.191.4-win.exe
[2024-02-22 11:14:54.088] [info]  Install on explicit quitAndInstall
[2024-02-22 11:14:54.089] [info]  Install: isSilent: false, isForceRunAfter: true
[2024-02-22 11:14:54.090] [info]  Executing: C:\Users\andy\AppData\Local\@standardnotesinner-desktop-updater\pending\standard-notes-3.191.4-win.exe with args: --updated,--force-run
[2024-02-22 11:14:58.013] [info]  Update installer has already been triggered. Quitting application.
[2024-02-22 11:15:12.394] [info]  Checking for update
[2024-02-22 11:15:13.894] [info]  Update for version 3.191.4 is not available (latest version: 3.191.4, downgrade is disallowed).
[2024-02-22 11:15:14.072] [info]  Checking for update
[2024-02-22 11:15:14.552] [info]  PackageManager[Info]: received sync event for: Extensions (undefined) (deleted: false), CloudLink (1.3.1) (deleted: false), Folders (1.3.8) (deleted: false), 2FA Manager (1.2.4) (deleted: false)
[2024-02-22 11:15:14.576] [info]  Update for version 3.191.4 is not available (latest version: 3.191.4, downgrade is disallowed).
[2024-02-24 10:11:49.769] [info]  Checking for update
[2024-02-24 10:11:50.960] [info]  Checking for update (already in progress)
[2024-02-24 10:11:51.221] [info]  Update for version 3.191.4 is not available (latest version: 3.191.4, downgrade is disallowed).
[2024-02-24 10:11:51.445] [info]  PackageManager[Info]: received sync event for: Extensions (undefined) (deleted: false), CloudLink (1.3.1) (deleted: false), Folders (1.3.8) (deleted: false), 2FA Manager (1.2.4) (deleted: false)
[2024-02-26 12:14:23.135] [info]  Checking for update
[2024-02-26 12:14:24.319] [info]  Checking for update (already in progress)
[2024-02-26 12:14:24.625] [info]  Update for version 3.191.4 is not available (latest version: 3.191.4, downgrade is disallowed).
[2024-02-26 12:14:24.736] [info]  PackageManager[Info]: received sync event for: Extensions (undefined) (deleted: false), CloudLink (1.3.1) (deleted: false), Folders (1.3.8) (deleted: false), 2FA Manager (1.2.4) (deleted: false)
[2024-02-29 12:41:08.973] [info]  Checking for update
[2024-02-29 12:41:10.129] [info]  Checking for update (already in progress)
[2024-02-29 12:41:10.328] [info]  Update for version 3.191.4 is not available (latest version: 3.191.4, downgrade is disallowed).
[2024-02-29 12:41:10.564] [info]  PackageManager[Info]: received sync event for: Extensions (undefined) (deleted: false), CloudLink (1.3.1) (deleted: false), Folders (1.3.8) (deleted: false), 2FA Manager (1.2.4) (deleted: false)
[2024-02-29 12:41:19.002] [info]  Checking for update
[2024-02-29 12:41:19.478] [info]  Update for version 3.191.4 is not available (latest version: 3.191.4, downgrade is disallowed).
[2024-03-02 13:27:38.888] [info]  Checking for update
[2024-03-02 13:27:40.040] [info]  Checking for update (already in progress)
[2024-03-02 13:27:40.446] [info]  Update for version 3.191.4 is not available (latest version: 3.191.4, downgrade is disallowed).
[2024-03-02 13:27:40.473] [info]  PackageManager[Info]: received sync event for: Extensions (undefined) (deleted: false), CloudLink (1.3.1) (deleted: false), Folders (1.3.8) (deleted: false), 2FA Manager (1.2.4) (deleted: false)
[2024-03-05 09:49:26.724] [info]  Checking for update
[2024-03-05 09:49:27.889] [info]  Checking for update (already in progress)
[2024-03-05 09:49:28.005] [info]  Update for version 3.191.4 is not available (latest version: 3.191.4, downgrade is disallowed).
[2024-03-05 09:49:28.348] [info]  PackageManager[Info]: received sync event for: Extensions (undefined) (deleted: false), CloudLink (1.3.1) (deleted: false), Folders (1.3.8) (deleted: false), 2FA Manager (1.2.4) (deleted: false)
[2024-03-07 16:54:09.334] [info]  Checking for update
[2024-03-07 16:54:10.501] [info]  Checking for update (already in progress)
[2024-03-07 16:54:10.892] [info]  PackageManager[Info]: received sync event for: Extensions (undefined) (deleted: false), CloudLink (1.3.1) (deleted: false), Folders (1.3.8) (deleted: false), 2FA Manager (1.2.4) (deleted: false)
[2024-03-07 16:54:23.458] [error] Error: Error: net::ERR_NAME_NOT_RESOLVED
    at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:50076)
    at SimpleURLLoaderWrapper.emit (node:events:514:28)
[2024-03-14 07:18:35.746] [info]  Checking for update
[2024-03-14 07:18:36.967] [info]  Checking for update (already in progress)
[2024-03-14 07:18:37.249] [info]  Update for version 3.191.4 is not available (latest version: 3.191.4, downgrade is disallowed).
[2024-03-14 07:18:37.400] [info]  PackageManager[Info]: received sync event for: Extensions (undefined) (deleted: false), CloudLink (1.3.1) (deleted: false), Folders (1.3.8) (deleted: false), 2FA Manager (1.2.4) (deleted: false)
andy-goryachev commented 6 months ago

Congrats on the acquisition!

Just wanted to let you know that I have not seen this issue occuring with 3.192.4 for about a week. There seems to be an update to available 3.192.13, if it does not happen there, we can consider the issue resolved.

effieeee commented 5 months ago

Awesome! Please do keep me posted as you test on the latest version too!

andy-goryachev commented 5 months ago

have not experienced the issue since 3.192.4 currently on 3.193.2 looks like it might have been fixed. woo hoo!