Cash Drawer on Mpop

[raphaels17]

Description

The cash drawer opens on the different model except the mPop . What am I missing for this specific model ? I have searched the entire sdk doc but found no specific instruction for it.

Your device where the bug occurs

• Device: iPads
• OS: iOS 15.0*
• Version 'StarIO', '2.9.0' 'StarIO_Extension', '1.16.0'

Your printer

• Model Names: mPop

• Interface: bluetooth

Your development environment

xcode

Additional context

here is the snippet of code func sendDataForCashDrawer (fullReconnect:Bool = false) -> Bool { `if !initializePrinterObject() { return false }

    if !self.cashDrawerOpenActiveHigh {
        return false
    }

    builder!.appendPeripheral(**SCBPeripheralChannel.no1**)

    builder!.endDocument()

    let commands = builder!.commands.copy() as! Data

    GlobalQueueManager.shared.serialQueue.async {
        _ = Communication.sendCommandsDoNotCheckCondition(commands,
                                       portName: self.portName,
                                       portSettings: self.portSettings,
                                       timeout: 10000, 
            completionHandler: { (result: Bool, title: String, message: String) in
                let formatter = DateFormatter()
                formatter.dateFormat = "yyyy-MM-dd HH:mm:ss.SSS "
                DispatchQueue.main.async {
                    if result {
                        //PrintMessageView.show(message: "Tiroir caisse ouvert !!!", theme: .success)
                    }else if !fullReconnect{
                        PrintMessageView.cashDrawerFailedToOpen(message: "\(title) : \(message)" , theme: .warning)
                    } else {
                        PrimaryPrinterService.shared.devicesDelegate =  self
                        PrimaryPrinterService.shared.startConnectionRoutine()
                        return 
                    }
                    self.initializePrinterObject()
                }
        })
    }
    return true
}`

[gare-bear]

@raphaels17 are you using the mPOP built-in cash drawer? or is your cash drawer connected to the secondary cash drawer port?

[raphaels17]

Hi @gare-bear

Thanks for jumpi in in. I would say the option 1. and as an image is worth a thousand words ( hopefully). I have managed to get 2 pictures of the customer cash drawer https://help.hangers.io/attachments/token/CRDTboGSiiA9F443JOF9fYRRe/?name=IMG_0001.jpg https://help.hangers.io/attachments/token/e11ejOAglbn5RmKa3rWy7PyEe/?name=IMG_0002.jpg

[gare-bear]

@raphaels17 the built-in cash drawer should open using SCBPeripheralChannel.no1. If this code is working on other printers, then I'd suggest reaching out to the Star support team in your region to troubleshoot the cash drawer; it may be damaged.

[bandit-ibayashi]

This issue will be closed as there has been no movement for a long period of time. If you continue to experience similar issues, it would be appreciated if you could post another one.