Camera works bad with USB 3.0 conection

[iqedgarmg]

Hi everyone!

I have an issue with my ZED camera, when I plug it on a 3.0 USB device the image looks like a "collage" (See figure on the above). I tried with OpenCV on C++ and python, Cheese, gucview and the result is the same, if the camera is plugged on a 2.0 USB device the camera looks fine but with limited fps and resolution. When I try the camera on another devices with USB 3.0 it works fine, and other cameras works fine on my 3.0 USB port.

I am working in Ubuntu 16.04 LTS.

How can I fix this problem?,

Thanks a lot for your answers!

Figure:

[WASCHMASCHINE]

@iqedgarmg You should mail the Stereolabs support on the website directly and attach a log of the Diagnostic tool (JSON file).

[github-actions[bot]]

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment otherwise it will be automatically closed in 5 days