SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.
We’re seeking a smart, enthusiastic Customer Support and Onboarding Specialist to join our small (but growing and crazy talented) customer satisfaction team. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is a dedicated problem-solver who's passionate about helping people! You can be located anywhere in the world, and if you’re in the Miami area you’re welcome to join us at the office.
What You'll Do
Become a SimpleTexting power user—before you can support others, you must know the product yourself
Provide technical and consultative support to our clients on a daily basis
Manage all aspects of the customers' onboarding process and track their progress
Train clients in their use of the platform by leading coaching sessions, presentations, and answering questions via phone, email and live chat
Answer prospective customers’ questions about the platform
Follow up with clients’ who showed interest in our trial plan but have not yet upgraded to a paid plan
Participate in the ongoing creation and updating of help center articles
Necessary Qualifications
It’s easy for you to put yourself in someone else’s shoes. You love making others happy.
Must have a Bachelor’s degree, preferably in a related field of study
English is your primary language. Secondary languages are a plus.
At least 1 year of experience working with customers
Strong interest in business and technology
Demonstrable critical thinking and creative problem-solving skills
Excellent communication and presentation skills
Translating technical ideas for non-technical audiences is fun for you
Ability to learn new software platforms quickly
Self-starter, positive attitude
Highly organized. You can manage and prioritize several different projects.
How to Apply
(1) Send an email to jobs@simpletexting.net with a few non-boilerplate sentences about yourself and why you're the right person for this opportunity; (2) Include a one-page PDF resume; (3) Include 3-5 questions that you’d like to ask us after reviewing our website and this job ad; (4) Include the phrase “Love at first text” in the subject line of your email; and (5) specify your minimum compensation requirement.
Customer Support and Onboarding Specialist
https://ift.tt/2TK38EN
Headquarters: Miami, FL
URL: https://simpletexting.net
About Us
What You'll Do
Necessary Qualifications
How to Apply
To apply: jobs@simpletexting.net
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March 18, 2019 at 01:05PM