search

storj / edge

Storj edge services (including multi-tenant, S3-compatible server to interact with the Storj network)
GNU Affero General Public License v3.0
48 stars 18 forks source link

Edge - Gateway Troubleshooting Documentation #391

Closed NiaStorj closed 3 months ago

NiaStorj commented 5 months ago

Motivation/Why?

This documentation is for our internal Storj teams to use before contacting an engineer to troubleshoot.

Goal

To cut down on: Edge team spending time in slack troubleshooting ticketes/issues for things that could be resolved via the documentation

amwolff commented 5 months ago
  1. Document hosted gateway endpoints
  2. Document where to get help if routing is bad
  3. Identify what we spent time on in the past that could be resolved via documentation
  4. Document how to escalate
amwolff commented 5 months ago

@NiaStorj will clarify if this is for SPC specifically.

NiaStorj commented 5 months ago

@amwolff JG confirmed SPC related troubleshooting is not needed at this time. It will probably be needed in the near future.

amwolff commented 5 months ago

@NiaStorj says this should live in Confluence.

nergdron commented 5 months ago

work in progress: https://storjlabs.atlassian.net/wiki/spaces/OPS/pages/2728001548/Gateway+Troubleshooting

NiaStorj commented 3 months ago

@nergdron this ticket can be moved to done. John wanted to add additional information to the document, so I created another issue with updated AC.

416 - new ticket