strakers
commented
5 years ago Options:
- add new field (manually) on each form for Zendesk Ticket ID
- add new hidden field on Zendesk form when saving handler configuration (if not yet added)
- create new URL/ID Webform Element field for Zendesk Ticket ID and add/update when saving handler configuration
- store Zendesk Ticket ID/URL in the Form submission notes
Drupal webform submission ID is stored on the Zendesk ticket, but no reference to the Zendesk ticket is stored on the webform submission.
This should be stored on the form in some manner, perhaps in the notes (if nowhere better).